I'm usually good about not following chat links but this time I did and consequently lost 14 million gil, which was nearly all of my funds. This happened despite my having a software token, which I thought was supposed to protect me from such theft.
Customer service has been no help despite several back-and-forth messages. Their only solution is Game Data Recovery, which I do NOT want to do because of the problems written about it:
Has anyone ever recovered their stolen gil? How did you go through it?
Do you have any ideas on how I can recover my stolen gil without going through Game Data Recovery? Is there anyone I can write to higher-up than the standard CSR for help?
I'm disappointed in this lack of customer service. In World of Warcraft, among other MMORPG's, lost or stolen items or money are usually restored immediately without fanfare and without going through data recovery. The CSRs there just look through a transaction log to see what happened and correct the problem. I don't know why FFXIV can't do the same thing.
Thanks in advance.
Continue reading...
Customer service has been no help despite several back-and-forth messages. Their only solution is Game Data Recovery, which I do NOT want to do because of the problems written about it:
- The process takes several weeks at minimum.
- Any character and quest advances from the point of recovery are lost.
- The process is not guaranteed and seems to cause problems with unaffected items as well as previously completed quests.
Has anyone ever recovered their stolen gil? How did you go through it?
Do you have any ideas on how I can recover my stolen gil without going through Game Data Recovery? Is there anyone I can write to higher-up than the standard CSR for help?
I'm disappointed in this lack of customer service. In World of Warcraft, among other MMORPG's, lost or stolen items or money are usually restored immediately without fanfare and without going through data recovery. The CSRs there just look through a transaction log to see what happened and correct the problem. I don't know why FFXIV can't do the same thing.
Thanks in advance.
Continue reading...