Hello, I've had this issue ever since buying the full game and reinstalling. Before I initially reinstalled, I ran the game completely fine on free trial. I was able to run it after 7.3's release, up until the re-installation.
The issue is I can't get past the character select screen. My game crashes upon reaching it with the following errors:
ffxiv_dx11.exe+1CB4AE1
ffxiv_dx11.exe+8B69C
ffxiv_dx11.exe+89873
ffxiv_dx11.exe+1BD8282
ffxiv_dx11.exe+1BD99EF
ffxiv_dx11.exe+1BDC575
ffxiv_dx11.exe+5B667C
ffxiv_dx11.exe+1E3310
I've since reinstalled the game about 6 or 7 times now with no success. I feel it'd be redundant to go over each time I did that, but I have manually deleted all FFXIV files in both Documents and my D drive, which is the install location. (I have also tried installing on C drive, which did not fix the issue). This most recent download, I've installed with my antivirus and firewalls off, no background programs open, DNS set to 4.2.2.2/4.2.2.4, computer on the whole time, and it still didn't fix the crash.
I've updated all of my graphics/game drivers. My computer is fully up to date. I've tried restoring files through the launcher twice, and have reset system settings multiple times. The game crashes on all resolution and screen settings, including full-screen, windowed, etc. I've manually set the graphics driver through NVIDIA and have also tried disabling full-screen optimization through ffxiv_dx11.exe's properties. All FFXIV folders have been excluded through my antivirus. None of these things worked.
I have also tried connecting to a different server under the NA data center, which did let me go past the character screen. After this, I switched to the main server I played on and tried to play with a character, but the game crashed during loading (which actually did end up rendering my character in-game, allowing me to move around, but offline; ultimately I had no choice but to close the game).
Any help would be appreciated, thanks.
Config files:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 4800HS with Radeon Graphics (16 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS GA401IH.222
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 7598.805MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 21422.805MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 457.899GB SYSTEM_FREEDISC_SPACE 150.843GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.956GB SYSTEM_FREEDISC_SPACE 1531.993GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 AMD Radeon(TM) Graphics
GRAPHICS_CHIP AMD Radeon Graphics Processor (0x1636)
GRAPHICS_VRAM 495.562 MB
GRAPHICS_SHARED_VRAM 3799.402 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0417877.inf_amd64_8b2c2b61b3f8a9e5\B417004\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0417877.inf_amd64_8b2c2b61b3f8a9e5\B417004\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0417877.inf_amd64_8b2c2b61b3f8a9e5\B417004\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0417877.inf_amd64_8b2c2b61b3f8a9e5\B417004\amdxc64.dll
GRAPHICS_DRIVER_VERSION 31.00.21923.11000 6/30/2025 20:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown NVIDIA GeForce GTX 1650
GRAPHICS_CHIP NVIDIA GeForce GTX 1650
GRAPHICS_VRAM 7734 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_24aca858df2ee864\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_24aca858df2ee864\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_24aca858df2ee864\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_24aca858df2ee864\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8097 8/6/2025 20:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Headphones (Realtek(R) Audio) {20296CE9-FB51-46F0-9871-B6A191A4CB56}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9013.1 8/24/2020 20:00:00
SOUND Speakers (Realtek(R) Audio) {B940C476-8B81-49EF-9BDC-8FBADD8AE5E8}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9013.1 8/24/2020 20:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT ASUS Wireless Radio Control {955B2180-B265-11EA-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT ASUSTeK Computer Inc. {955B2180-B265-11EA-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ASUSTeK Computer Inc. {955B2180-B265-11EA-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT ASUSTeK Computer Inc. {9566E150-B265-11EA-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ASUSTeK Computer Inc. {9566E150-B265-11EA-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {9566E150-B265-11EA-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Digital Editions 4.5
AMD Chipset Software
GameFirst VI
Google Chrome
OpenAL
Overwolf
Samsung Portable SSD Software 1.0
Steam
ASUS Aac_NBDT HAL
CLIP STUDIO PAINT 1.12.7
UE Prerequisites (x64)
FINAL FANTASY XIV ONLINE
ASUS Framework Service
ASUS MB Peripheral Products
AMD_Chipset_Drivers
The Sims™ 4
CLIP STUDIO 1.12.7
ROGFontInstaller
ASUS Mouse HAL
ASUS AURA Headset Component
RefreshRateService
Sims 4 Studio
ASUS AURA Display Component
EA app
AMD PSP Driver
AMD Ryzen Balanced Driver
ASUS Update Helper
AMD SBxxx SMBus Driver
ASUS Keyboard HAL
AMD I2C Driver
Respondus LockDown Browser 2
PS Remote Play
AMD GPIO2 Driver
Minecraft Launcher
7-Zip 19.00 (x64)
AMD Software
Armoury Crate Service
AutoHotkey
MediBang Paint Pro 25.3 (64-bit)
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Norton 360
Fear & Hunger
Terraria
Gunfire Reborn
Jurassic World Evolution 2
Cult of the Lamb
Wobbledogs
DREDGE
Amber Isle
DELTARUNE
Lunacid
Vampire Survivors
Sorry We're Closed
DAVE THE DIVER
Lethal Company
Alice: Madness Returns
Castle Crashers
Picayune Dreams
Starbound
Fallout: New Vegas
Chillquarium
Papa's Freezeria Deluxe
BattleBlock Theater
A Date with Death
Mouthwashing
The Binding of Isaac: Rebirth
Vampire: The Masquerade - Bloodlines
Subnautica
Secrets of Grindea
ATLYSS
Rain World
WEBFISHING
Don't Starve Together
PEAK
The Isle
Stardew Valley
VRChat
The Sims(TM) 3
The Elder Scrolls V: Skyrim Special Edition
Scorn
Beasts of Bermuda
Among Us
Wacom Tablet
ASUS Aac_NBDT HAL
Logi Tune
RyzenMasterSDK
ASUS HID Control Service
ASUS Keyboard HAL
ASUS Promotion
ASUS Mouse HAL
PowerToys (Preview)
Logi Tune
7-Zip 22.00 (x64 edition)
ROG Live Service
AMD DVR64
Branding64
Intel® Software Installer
GameFirst VI
UE Prerequisites (x64)
AMD WVR64
Java(TM) SE Development Kit 17.0.9 (64-bit)
AMD User Experience Program Installer
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
ASUS AURA Headset Component
ASUS AURA Display Component
NVIDIA Graphics Driver 580.97
NVIDIA App 11.0.4.526
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.5.10920.35420203
NVIDIA HD Audio Driver 1.4.5.0
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.4.500
NVIDIA Virtual Audio 4.65.0.3
AMD Settings
ASUS MB Peripheral Products
EA app
Documentation Manager
Continue reading...
The issue is I can't get past the character select screen. My game crashes upon reaching it with the following errors:
ffxiv_dx11.exe+1CB4AE1
ffxiv_dx11.exe+8B69C
ffxiv_dx11.exe+89873
ffxiv_dx11.exe+1BD8282
ffxiv_dx11.exe+1BD99EF
ffxiv_dx11.exe+1BDC575
ffxiv_dx11.exe+5B667C
ffxiv_dx11.exe+1E3310
I've since reinstalled the game about 6 or 7 times now with no success. I feel it'd be redundant to go over each time I did that, but I have manually deleted all FFXIV files in both Documents and my D drive, which is the install location. (I have also tried installing on C drive, which did not fix the issue). This most recent download, I've installed with my antivirus and firewalls off, no background programs open, DNS set to 4.2.2.2/4.2.2.4, computer on the whole time, and it still didn't fix the crash.
I've updated all of my graphics/game drivers. My computer is fully up to date. I've tried restoring files through the launcher twice, and have reset system settings multiple times. The game crashes on all resolution and screen settings, including full-screen, windowed, etc. I've manually set the graphics driver through NVIDIA and have also tried disabling full-screen optimization through ffxiv_dx11.exe's properties. All FFXIV folders have been excluded through my antivirus. None of these things worked.
I have also tried connecting to a different server under the NA data center, which did let me go past the character screen. After this, I switched to the main server I played on and tried to play with a character, but the game crashed during loading (which actually did end up rendering my character in-game, allowing me to move around, but offline; ultimately I had no choice but to close the game).
Any help would be appreciated, thanks.
Config files:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 4800HS with Radeon Graphics (16 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS GA401IH.222
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 7598.805MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 21422.805MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 457.899GB SYSTEM_FREEDISC_SPACE 150.843GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.956GB SYSTEM_FREEDISC_SPACE 1531.993GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 AMD Radeon(TM) Graphics
GRAPHICS_CHIP AMD Radeon Graphics Processor (0x1636)
GRAPHICS_VRAM 495.562 MB
GRAPHICS_SHARED_VRAM 3799.402 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0417877.inf_amd64_8b2c2b61b3f8a9e5\B417004\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0417877.inf_amd64_8b2c2b61b3f8a9e5\B417004\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0417877.inf_amd64_8b2c2b61b3f8a9e5\B417004\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0417877.inf_amd64_8b2c2b61b3f8a9e5\B417004\amdxc64.dll
GRAPHICS_DRIVER_VERSION 31.00.21923.11000 6/30/2025 20:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown NVIDIA GeForce GTX 1650
GRAPHICS_CHIP NVIDIA GeForce GTX 1650
GRAPHICS_VRAM 7734 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_24aca858df2ee864\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_24aca858df2ee864\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_24aca858df2ee864\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_24aca858df2ee864\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8097 8/6/2025 20:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Headphones (Realtek(R) Audio) {20296CE9-FB51-46F0-9871-B6A191A4CB56}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9013.1 8/24/2020 20:00:00
SOUND Speakers (Realtek(R) Audio) {B940C476-8B81-49EF-9BDC-8FBADD8AE5E8}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9013.1 8/24/2020 20:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT ASUS Wireless Radio Control {955B2180-B265-11EA-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT ASUSTeK Computer Inc. {955B2180-B265-11EA-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ASUSTeK Computer Inc. {955B2180-B265-11EA-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT ASUSTeK Computer Inc. {9566E150-B265-11EA-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ASUSTeK Computer Inc. {9566E150-B265-11EA-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {9566E150-B265-11EA-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Digital Editions 4.5
AMD Chipset Software
GameFirst VI
Google Chrome
OpenAL
Overwolf
Samsung Portable SSD Software 1.0
Steam
ASUS Aac_NBDT HAL
CLIP STUDIO PAINT 1.12.7
UE Prerequisites (x64)
FINAL FANTASY XIV ONLINE
ASUS Framework Service
ASUS MB Peripheral Products
AMD_Chipset_Drivers
The Sims™ 4
CLIP STUDIO 1.12.7
ROGFontInstaller
ASUS Mouse HAL
ASUS AURA Headset Component
RefreshRateService
Sims 4 Studio
ASUS AURA Display Component
EA app
AMD PSP Driver
AMD Ryzen Balanced Driver
ASUS Update Helper
AMD SBxxx SMBus Driver
ASUS Keyboard HAL
AMD I2C Driver
Respondus LockDown Browser 2
PS Remote Play
AMD GPIO2 Driver
Minecraft Launcher
7-Zip 19.00 (x64)
AMD Software
Armoury Crate Service
AutoHotkey
MediBang Paint Pro 25.3 (64-bit)
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Norton 360
Fear & Hunger
Terraria
Gunfire Reborn
Jurassic World Evolution 2
Cult of the Lamb
Wobbledogs
DREDGE
Amber Isle
DELTARUNE
Lunacid
Vampire Survivors
Sorry We're Closed
DAVE THE DIVER
Lethal Company
Alice: Madness Returns
Castle Crashers
Picayune Dreams
Starbound
Fallout: New Vegas
Chillquarium
Papa's Freezeria Deluxe
BattleBlock Theater
A Date with Death
Mouthwashing
The Binding of Isaac: Rebirth
Vampire: The Masquerade - Bloodlines
Subnautica
Secrets of Grindea
ATLYSS
Rain World
WEBFISHING
Don't Starve Together
PEAK
The Isle
Stardew Valley
VRChat
The Sims(TM) 3
The Elder Scrolls V: Skyrim Special Edition
Scorn
Beasts of Bermuda
Among Us
Wacom Tablet
ASUS Aac_NBDT HAL
Logi Tune
RyzenMasterSDK
ASUS HID Control Service
ASUS Keyboard HAL
ASUS Promotion
ASUS Mouse HAL
PowerToys (Preview)
Logi Tune
7-Zip 22.00 (x64 edition)
ROG Live Service
AMD DVR64
Branding64
Intel® Software Installer
GameFirst VI
UE Prerequisites (x64)
AMD WVR64
Java(TM) SE Development Kit 17.0.9 (64-bit)
AMD User Experience Program Installer
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
ASUS AURA Headset Component
ASUS AURA Display Component
NVIDIA Graphics Driver 580.97
NVIDIA App 11.0.4.526
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.5.10920.35420203
NVIDIA HD Audio Driver 1.4.5.0
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.4.500
NVIDIA Virtual Audio 4.65.0.3
AMD Settings
ASUS MB Peripheral Products
EA app
Documentation Manager
Continue reading...