Game Crashes When Navigating The Gold Saucer Ui Too Fast

[RSS News]

Date & Time: December 26, 2019 11:56 AM US Eastern
Frequency: Always (if done quickly enough)
World name: Brynhildr
Character name: Cat Costume
Retainer name: None
NPC name: None
Monster name: None
Class/Level: DRG 76 (happens with any class/level)
Party or solo: Solo
In-game time: 12:44 PM
Area and coordinates: Flame Barracks X:6.0 Y:6.3 (happens in any location)
Housing: None
Steps:
1. Log into the game and select a character to go into the game world
2. Click "Character" button to bring up character menu
3. Click "Gold Saucer" to bring up Gold Saucer UI
4. Click "Mahjong" from the category list on the left side
5. Click "Verminion" and then very quickly click "Mahjong" again before the Verminion page finishes loading. (Repeat this step if you fail to trigger the issue.)
6. Game will crash with this error message:

Others in my FC have been able to reproduce this issue as well.

Connection Specs
- Type of internet connection/provider: AT&T Fiber 500MBit
- Modem maker/model number: Arris BGW210

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F.14
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16293.117MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22469.324MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.010GB SYSTEM_FREEDISC_SPACE 11.091GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.444GB SYSTEM_FREEDISC_SPACE 67.634GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.009GB SYSTEM_FREEDISC_SPACE 353.014GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.014GB SYSTEM_FREEDISC_SPACE 1267.448GB
SYSTEM_STORAGE I:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 85.000GB SYSTEM_FREEDISC_SPACE 2.907GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8146.559 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8146.559 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8274 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki131064.inf_amd64_5d13f27a9a9843fa\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki131064.inf_amd64_5d13f27a9a9843fa\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki131064.inf_amd64_5d13f27a9a9843fa\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki131064.inf_amd64_5d13f27a9a9843fa\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6446
SYSTEM_GRAPHICS_DRIVER_DATE 11/18/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AB074E58-2FB7-4E7C-A66D-AEA15926E860}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7910
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/16/2016 00:00:00
SYSTEM_SOUND LG IPS FULLHD (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {00DC7B9C-D5C0-4208-B28E-F10C7C6ACE67}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2019 00:00:00
SYSTEM_SOUND Speakers (Sennheiser U320 Gaming)
SYSTEM_SOUND_DEVICE_ID {03B7BF7B-6A1C-4431-9E3E-FF3A88CF0332}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1123C7E0-0846-11E7-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11280DA0-0846-11E7-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1128A9E0-0846-11E7-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F18503C0-9C16-11E8-8001444553540000}
SYSTEM_INPUT_NAME K840 Mechanical Corded Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 653 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F1852AD0-9C16-11E8-8002444553540000}
SYSTEM_INPUT_NAME K840 Mechanical Corded Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F18578F0-9C16-11E8-8003444553540000}
SYSTEM_INPUT_NAME K840 Mechanical Corded Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1134B7D0-0846-11E7-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {37AC1E50-CE81-11E8-8001444553540000}
SYSTEM_INPUT_NAME Sennheiser U320 Gaming
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: None
Laptop Model Number: None

Gamepad Manufacturer: None
Gamepad Model Name: None
Gamepad Part Number: None

Browser Information
- Name and version of the browser currently in-use: Google Chrome Version 79.0.3945.88 (Official Build) (64-bit)
- Internet Explorer Version: None

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