Furniture Item Disappears After Leaving Layout Mode

[RSS News]

Date & Time: 26/02/2021, 12:23am (GMT+8)
Frequency: Once (Did not reproduce)
World name: Tonberry
Character name: Myon Miya
Retainer name: None
NPC name: None
Monster name: None
Class/Level: Summoner 80
Party or solo: Solo
In-game time:
Area and coordinates: Private Mansion: The Lavender Beds, ground floor, x:6.2 y:6.2
Housing: Lavender Beds, 10th Ward, Plot 28
Steps:
1. Enter 'layout mode' while inside a housing instance
2. Place item into the game world
3. Exit 'layout mode'
4. Item disappears, it's completely gone/destroyed

Connection Specs
- Type of internet connection/provider: Fibre Broadband/Singtel
- Modem maker/model number: Huawei/HG8244H

■ PC Specs

-=-=-=-=- System Information -=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 2700 Eight-Core Processor (16 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS A.60
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16331.984MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18763.984MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.239GB SYSTEM_FREEDISC_SPACE 476.203GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8165.992 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5671
SYSTEM_GRAPHICS_DRIVER_DATE 9/30/2020 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {5CA1DB8B-B31E-47B6-9F65-59D15B5178E4}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 08:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F7DBF4B7-4ED6-4CFC-8D3A-8AA45BAE8F19}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 08:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DB80AA10-CC3B-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DB81E290-CC3B-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DB81E290-CC3B-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DB82F400-CC3B-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DB82F400-CC3B-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DB831B10-CC3B-11E9-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-



The item in question was an 'Empyrean Shrine' tabletop item, I placed it on the floor in layout mode, and when I exited it disappeared. It was no longer even listed in the list of furnishings under the 'placed' or 'storeroom' tab, just completely gone.

Just to get some common questions out of the way,

• I did not accidentally discard it, or move it to some other zone like my inventory.
• It did not warp to somewhere out of my sight, nor do I believe this to be related to interactable item culling (as I mentioned, it no longer even exists in the list of furnishings).
• I was not using the 'Preview Indoor Furnishings' function, it was a real item.
• No one else could have removed it, I am the only owner of this house and it happened instantly.
• I have tried relogging and re-entering the house but it has not reappeared.
• I was not using any 3rd party tools at the time.

Frankly I'm quite stumped, I've been decorating houses for years and have never encountered anything like this. I've not been able to replicate this bug with other items, and I don't have duplicates of the item to test it.

I'm not quite sure how you would even go about verifying this report since it might be specific to the layout of my house in particular, but maybe there are server side logs that can shed some light on what happened or something.

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