Frontline leader jp zone rule problem [come from Gm Malfoneda]

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hi am play can speak ENG little bit... so pardon me if i use wrong grammar..

so for start in japan zone, frontline mostly we have the leader who using alliance tell everyone what to do , where to go , when to buster. so yeah it's violate rules.
i am leader too (i actually don't want to lead but if no leader you less chance to win or against with have the leader alliance) and i got banned 10 days...

3.2 Disruption. You may not in any way disrupt or interfere with the Game experience of other players, including the disruption of Square Enix's computers and servers.
3.9 Non-Commercial Spamming/Spimming. You may not use (or abuse) the in-game chat and message services to harass other players.

so i try to speak with gm or dev, can we lead people in pvp? no one got banned before me about it (or i don't know)
am ok if we speak clearly about it. we can't do that, but dev or gm always like don't understand what i said (it's not just me asking that question) and doing like "The team has completed a thorough investigation of the account action and it was found proper."
so that no answer ... just talk us we can lead people or not, if not why just turn off alliance frontline chat or party chat. that chat box useless and people only blaming another player in pvp chat. why you just keep it!?

only one thing for good way in alliance chat is lead people like what to do , where to go , when to buster. we don't force every people do with us. we just tell everyone let's do it together, sometime enemy behind ours army we just tell everyone fall back and run out of dangerous place. we done it with good intentions. so yeah sometime we annnoy people who what to play quietly, why not just mute us like everytime auto report said "muting player" "blacklisting a player"

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