Hello,
my friend has been trying to install the game and is becoming very frustrated. She is repeatedly getting the 'Unable to download patch files. [30413][25008][20495][20495]' error.'
we found an old forum post that recommended the following:
"""Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now."""
She tried all of the above with no effect.
She tried running the launcher with admin privileges, but was unable to do so.
She has tried disabling her firewall, this almost seemed to help but the download stopped mid way and she got the error again. Any further advice before you lose a subscriber? Please help, I wanna play with my friend!!!
Continue reading...
my friend has been trying to install the game and is becoming very frustrated. She is repeatedly getting the 'Unable to download patch files. [30413][25008][20495][20495]' error.'
we found an old forum post that recommended the following:
"""Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now."""
She tried all of the above with no effect.
She tried running the launcher with admin privileges, but was unable to do so.
She has tried disabling her firewall, this almost seemed to help but the download stopped mid way and she got the error again. Any further advice before you lose a subscriber? Please help, I wanna play with my friend!!!
Continue reading...