Friend Cannot Log In To Their Account And Needs Help

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Hello, not sure on what to do here. My friend has been trying to get in touch with SE Support for month with 2 email tickets, 4 phone tickets and 8 phone calls to the support line, are they experiencing issues at this time as they've still not gotten a response. They've also already tried resetting their password and they still can't log in. Any help would be great and appreciated please and thank you! :3

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