Hello, recently while playing FFXIV, I've been experiencing random crashes during routine in-game activities, whether doing a FATE, an alliance raid, or a levequest. The following message appears: "An unexpected error has occurred. Exiting FINAL FANTASY XIV. Date of the error" and some codes below.
This is the only game where I have this kind of issue.
It happens every 2-3 days without any specific pattern, but last week it even caused a BSOD (a blue screen of death), and I would really like to find a solution to the problem.
Here's a list of things I've already tried:
1- Disabled the XMP Profile of my memory
2- Reinstalled/repaired the game (Please don’t ask me to do this again, it’s over 100 GB to download)
3- Switched between fullscreen and borderless windowed modes and vice-versa
4- Disabled overlays for every program I use
5- Updated my GPU driver (at the time I did this, a new update might have come out, but the crashes were happening before)
6- Installed the game on the C:/ drive
7- Lowered my graphics settings (I believe my computer specs easily meet the game’s minimum requirements)
8- Played the game without running any other applications alongside it (which again feels absurd to me, as I enjoy chatting with my friends on Discord, and they don’t play Final Fantasy)
9- Performed a safeboot and played the game afterward
10- Aligned my monitor framerate to the game framerate (VSync) through game and GPU configuration (Nvidia Control Panel), 75 fps.
11- Disabled Full Screen Optimizations.
None of this worked. I am accepting new ideas, system configuration below:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\#######\Documents
FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride 127.0.0.1;localhost;
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64 bits (6.2, Compilação 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 5700X 8-Core Processor (16 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F65b
SYSTEM_LANGUAGE português (Configuração regional: português)
SYSTEM_MEMORY 32690.340MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37554.340MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.103GB SYSTEM_FREEDISC_SPACE 158.704GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 7957.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16345.170 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6636
SYSTEM_GRAPHICS_DRIVER_DATE 12/2/2024 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Alto-falantes (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {B3417025-6ACC-4507-AE60-EFE4A297ECE4}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9373.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 6/27/2022 21:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {43C1D5C5-0D62-4FF1-8D43-7A410FBDE86C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9373.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 6/27/2022 21:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ADFE160-ACFD-11EE-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1301 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ADFE160-ACFD-11EE-8001444553540000}
SYSTEM_INPUT_NAME G203 LIGHTSYNC Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ADFE160-ACFD-11EE-8002444553540000}
SYSTEM_INPUT_NAME G203 LIGHTSYNC Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ADFE160-ACFD-11EE-8003444553540000}
SYSTEM_INPUT_NAME G203 LIGHTSYNC Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ADFE160-ACFD-11EE-8004444553540000}
SYSTEM_INPUT_NAME G203 LIGHTSYNC Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
Continue reading...
This is the only game where I have this kind of issue.
It happens every 2-3 days without any specific pattern, but last week it even caused a BSOD (a blue screen of death), and I would really like to find a solution to the problem.
Here's a list of things I've already tried:
1- Disabled the XMP Profile of my memory
2- Reinstalled/repaired the game (Please don’t ask me to do this again, it’s over 100 GB to download)
3- Switched between fullscreen and borderless windowed modes and vice-versa
4- Disabled overlays for every program I use
5- Updated my GPU driver (at the time I did this, a new update might have come out, but the crashes were happening before)
6- Installed the game on the C:/ drive
7- Lowered my graphics settings (I believe my computer specs easily meet the game’s minimum requirements)
8- Played the game without running any other applications alongside it (which again feels absurd to me, as I enjoy chatting with my friends on Discord, and they don’t play Final Fantasy)
9- Performed a safeboot and played the game afterward
10- Aligned my monitor framerate to the game framerate (VSync) through game and GPU configuration (Nvidia Control Panel), 75 fps.
11- Disabled Full Screen Optimizations.
None of this worked. I am accepting new ideas, system configuration below:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\#######\Documents
FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride 127.0.0.1;localhost;
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64 bits (6.2, Compilação 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 5700X 8-Core Processor (16 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F65b
SYSTEM_LANGUAGE português (Configuração regional: português)
SYSTEM_MEMORY 32690.340MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37554.340MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.103GB SYSTEM_FREEDISC_SPACE 158.704GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 7957.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16345.170 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6636
SYSTEM_GRAPHICS_DRIVER_DATE 12/2/2024 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Alto-falantes (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {B3417025-6ACC-4507-AE60-EFE4A297ECE4}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9373.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 6/27/2022 21:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {43C1D5C5-0D62-4FF1-8D43-7A410FBDE86C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9373.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 6/27/2022 21:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ADFE160-ACFD-11EE-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1301 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ADFE160-ACFD-11EE-8001444553540000}
SYSTEM_INPUT_NAME G203 LIGHTSYNC Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ADFE160-ACFD-11EE-8002444553540000}
SYSTEM_INPUT_NAME G203 LIGHTSYNC Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ADFE160-ACFD-11EE-8003444553540000}
SYSTEM_INPUT_NAME G203 LIGHTSYNC Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7ADFE160-ACFD-11EE-8004444553540000}
SYSTEM_INPUT_NAME G203 LIGHTSYNC Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
Continue reading...