Ffxiv Shb Issues At Psn

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Hello! I was willing to get the FFXIV/FFVII theme for ps4 but is shows I never bought the Shadowbringer at the PSN, even playing it everyday.

After taking a look around and seeing that more people are having this same issue. Apparently most of us bought at pre-oder or close to the release, before the release and all the changes of the expansion packs and such, Shadowbringers disappeared from our libraries and it appearing to us to buy it again.

I tried contacting Sony about the issue, they tried for hours to make it to appear as bought to me till they used all the methods they could and ask me to contec SQEX.
I contacted SQEX and they said that was a Sony issue and they could do nothing because I haven't bought it on their store.

So at the end, how can we all who has the Shadowbringers expansion and it doesn't show that we have not can to to get the theme?

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