FFXIV Hitches while playing with gamepad connected

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Date & Time: Started 7.0 Early Access, Persists today
Frequency: Less frequent with less characters and effects on screen. Minimum every 30 seconds, up to once every 8-9 seconds
World name: Cactuar
Character name: Belthesar Eoudren
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/Level: All
Party or solo: either
In-game time: Will happen as soon as I zone in with a character
Area and coordinates: All zones
Housing: n/a
Steps:
1. Start FFXIV with a gamepad connected (In this case 8bitdo SF30 Pro2 in Xinput mode)
2. After logging in and zoning into the world with a character, move the camera around, and attempt to play the game.
3. Note that the game hitches, with frame times jumping to upwards of 200ms as measured from GPU software (AMD Adrenaline Edition)

I have replicated the hitching with my controller attached under the following conditions:
  • Running at full framerate (Monitor is a 60hz monitor), full resolution (3440x1440), Windowed Fullscreen
  • Running at full framerate, full resolution, Fullscreen Exclusive
  • Running at 30 FPS, full resolution, Windowed Fullscreen
  • Adjust all graphics settings to their lowest values / disabled.
  • Enable resolution scaling.
  • Disable resolution scaling.
  • Resize the screen to a lower resolution

Symptom Resolution: Start FFXIV without attaching a gamepad.
Note: I do not normally play with a gamepad, so I am not adversely affected by it not being attached while I play.

Scenarios I have not tested:
  • Set the 8bitdo SF30 Pro2 to DInput (DualShock 4 compatible) mode
  • Set the 8bitdo SF30 Pro2 to Switch Pro controller mode
  • Attach the controller after the game has launched to see if the issue starts as soon as the controller is connected.
  • Detach the controller while the game is running to see if the hitching stops
  • Test with any other controller (This is my normal controller I use with all games on my PC)

If you need other test cases, I do have these controllers available to test with:
  • Xbox 360 OEM controller (wired)
  • Sony DualShock 4
  • Sony DualSense

It is my suspicion that the addition of DualSense support in Dawntrail and related changes to the gamepad subsystem have introduced additional device polling or other potential issues that cause a timeout to exceed the frame budget. Please let me know if I can provide any additional information, test any cases, or assist in your team replicating this issue. Thanks!


Connection Specs
- Type of internet connection/provider: Fiber optic internet, 1 Gbit symmetrical, connected via 1 Gbit ethernet
- Modem maker/model number: n/a

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

SYSTEM_OS Windows 10 Enterprise 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8086K CPU @ 4.00GHz (12 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 65455.949MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 75199.949MB
SYSTEM_STORAGE B:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 22225.193GB SYSTEM_FREEDISC_SPACE 10830.172GB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 431.531GB SYSTEM_FREEDISC_SPACE 126.479GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.444GB SYSTEM_FREEDISC_SPACE 118.064GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 447.005GB SYSTEM_FREEDISC_SPACE 207.210GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.511GB SYSTEM_FREEDISC_SPACE 822.093GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 268.276GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 6800 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73BF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 16338.223 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32727.975 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0404579.inf_amd64_89599f81cb58902d\B404520\atidx9loader64.dll,C:\Windows\System32\DriverStore\FileRepository\u0404579.inf_amd64_89599f81cb58902d\B404520\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0404579.inf_amd64_89599f81cb58902d\B404520\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0404579.inf_amd64_89599f81cb58902d\B404520\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.11021.1011
SYSTEM_GRAPHICS_DRIVER_DATE 6/19/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Audient iD4)
SYSTEM_SOUND_DEVICE_ID {435A44AB-468D-4979-BC47-83F8A7F03E98}
SYSTEM_SOUND_DEVICE_NAME audientusbaudioks.sys
SYSTEM_SOUND_DRIVER_VERSION 5.1.0.20373
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/29/2023 20:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {18B667E0-E935-4B75-A405-7F000DB1ADD8}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 20:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {B2C32FFF-56B1-462F-8653-3268B8529180}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/19/2017 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D81CD2E0-2F20-11ED-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D81F9200-2F20-11ED-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D81F43E0-2F20-11ED-8002444553540000}
SYSTEM_INPUT_NAME AMD Radeon(TM) USB LED
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D81F9200-2F20-11ED-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8207C60-2F20-11ED-8009444553540000}
SYSTEM_INPUT_NAME Das Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 32 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11099920-A3D4-11EE-8001444553540000}
SYSTEM_INPUT_NAME Stream Deck MK.2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8207C60-2F20-11ED-800B444553540000}
SYSTEM_INPUT_NAME Das Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76AD3860-C296-11ED-8001444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {76AD8680-C296-11ED-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8207C60-2F20-11ED-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8207C60-2F20-11ED-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8207C60-2F20-11ED-800D444553540000}
SYSTEM_INPUT_NAME AMD Radeon(TM) USB LED
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8207C60-2F20-11ED-800C444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8213FB0-2F20-11ED-8010444553540000}
SYSTEM_INPUT_NAME AMD Radeon(TM) USB LED
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D81F9200-2F20-11ED-8003444553540000}
SYSTEM_INPUT_NAME Hub Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Gamepad Manufacturer: 8bitdo
Gamepad Model Name: SF30 Pro2
Gamepad Part Number: 80GJ
Note: Gamepad was connected in Xinput (Xbox controller compatibility) mode

Browser Information
- Name and version of the browser currently in-use: Vivaldi 6.8.3381.48
- Internet Explorer Version: n/a

Thanks for your time!

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