This is an issue I've been having for years now (since at least Stormblood's release for sure), but it's been becoming increasingly common, especially in the past few weeks. While playing ffxiv, the game (and entire pc) will freeze, go to a random solid color with distorted audio a few seconds later, and then restart my computer. There is no blue screen or error message, ever. This can happen several times a day, or it can not happen for 3 weeks. In recent weeks, I can get it several times in a row on loading into the game, generally on moving 2 feet from where I logged in, or sometimes even in the loading screen. It can also happen without any input from me (afk using the bathroom) but it is significantly more common when I am actively playing the game.
As for error logs, there is nothing in Event Viewer at or prior to any crash. It will shows nothing for sometimes hours, and then the next thing is a "the operating system has started" event and then the usual booting up stuff. I have worked to fix some AppID permission issues that happened after crashes, but no luck there.
I have had it happen practically everywhere ingame. At first it was only in overworld areas, but at some point (4.5 or 5.0 release maybe?) it began happening in instances as well. The final boss room in the new 5.2 dungeon has been a huge point where it happens recently (about 8 times in the past 2 runs of it), but it has also been common in Kugane, the Mists, central Il Mheg over the water, the Lochs, and the Raktika Greatwoods.
As far as I can tell, this issue only happens with FFXIV. Things it does not seem to be:
-overheating. It can happen immediately after turning on the computer, loading into ffxiv as fast as possible, and having the fans on max. And can equally not happen after hours of play and pc usage.
-ram or other system resources. Nothing is even close to maxing out even when I put it under load with multiple streams and other programs open. Also happens with no other programs running.
-internet or connection issue
-multiple displays. Happens with only the laptop's screen being active.
Common fixes that I have tried:
-reinstalling windows
-reinstalling ffxiv
-fresh ffxiv config files
-graphics drivers and Windows have been up to date throughout this issue
Any insight on how to pinpoint the cause is very much welcome, I'm tired of randomly crashing in the middle of raids and dungeons.
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MyDocument C:\Users\gary13931\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Latest Tweet / Twitter - Google Chrome
System Information
File Explorer
FINAL FANTASY XIV
Discord
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ACPI Driver Installer
Adobe AIR
Advanced Combat Tracker (remove only)
AVG AntiVirus FREE
Battle.net
EaseUS Partition Master 12.8 Trial Edition
Google Chrome
Help Desk
Nexon Launcher
NVIDIA Stereoscopic 3D Driver
OBS Studio
Rockstar Games Social Club
Steam
Uplay
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
EmoTracker
Microsoft VC++ redistributables repacked.
SD Card Formatter
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MSXML 4.0 SP3 Parser
FINAL FANTASY XIV ONLINE
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Java SE Development Kit 8 Update 144
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Microsoft SQL Server Compact 3.5 SP2 ENU
Intel Extreme Tuning Utility
Realtek Card Reader
Grand Theft Auto V
Google Update Helper
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Help Desk
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XSplit Gamecaster
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Realtek High Definition Audio Driver
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
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Continue reading...
As for error logs, there is nothing in Event Viewer at or prior to any crash. It will shows nothing for sometimes hours, and then the next thing is a "the operating system has started" event and then the usual booting up stuff. I have worked to fix some AppID permission issues that happened after crashes, but no luck there.
I have had it happen practically everywhere ingame. At first it was only in overworld areas, but at some point (4.5 or 5.0 release maybe?) it began happening in instances as well. The final boss room in the new 5.2 dungeon has been a huge point where it happens recently (about 8 times in the past 2 runs of it), but it has also been common in Kugane, the Mists, central Il Mheg over the water, the Lochs, and the Raktika Greatwoods.
As far as I can tell, this issue only happens with FFXIV. Things it does not seem to be:
-overheating. It can happen immediately after turning on the computer, loading into ffxiv as fast as possible, and having the fans on max. And can equally not happen after hours of play and pc usage.
-ram or other system resources. Nothing is even close to maxing out even when I put it under load with multiple streams and other programs open. Also happens with no other programs running.
-internet or connection issue
-multiple displays. Happens with only the laptop's screen being active.
Common fixes that I have tried:
-reinstalling windows
-reinstalling ffxiv
-fresh ffxiv config files
-graphics drivers and Windows have been up to date throughout this issue
Any insight on how to pinpoint the cause is very much welcome, I'm tired of randomly crashing in the middle of raids and dungeons.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\gary13931\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Latest Tweet / Twitter - Google Chrome
System Information
File Explorer
FINAL FANTASY XIV
Discord
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
ACPI Driver Installer
Adobe AIR
Advanced Combat Tracker (remove only)
AVG AntiVirus FREE
Battle.net
EaseUS Partition Master 12.8 Trial Edition
Google Chrome
Help Desk
Nexon Launcher
NVIDIA Stereoscopic 3D Driver
OBS Studio
Rockstar Games Social Club
Steam
Uplay
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
EmoTracker
Microsoft VC++ redistributables repacked.
SD Card Formatter
Adobe AIR
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
MSXML 4.0 SP3 Parser
FINAL FANTASY XIV ONLINE
Microsoft Build Tools 2013
Java SE Development Kit 8 Update 144
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 ENU
Intel Extreme Tuning Utility
Realtek Card Reader
Grand Theft Auto V
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.11.25325
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Microsoft Visual C++ 2005 Redistributable
CLIP STUDIO PAINT 1.6.2
Build Tools Language Resources - x86
Visual Studio 2012 x86 Redistributables
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
OpenOffice 4.1.5
XSplit Gamecaster
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel XTU Library
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
CLIP STUDIO 1.6.2
Intel Extreme Tuning Utility
Asmedia USB Host Controller Driver
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Build Tools - x86
OldSchool RuneScape Launcher 1.2.7
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
KB9X Radio Switch Driver
Logitech Gaming Software 8.91
Mozilla Firefox 55.0.3 (x64 en-US)
Mozilla Maintenance Service
RuneScape Launcher 2.2.4
Path of Exile
ASTRONEER
Borderlands 2
Odd Island
SteelSeries Engine 3.8.1
Synaptics Pointing Device Driver
Wacom Tablet
WinRAR 5.50 (64-bit)
Build Tools Language Resources - amd64
Canon iP100 series Printer Driver
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Java(TM) SE Development Kit 9 (64-bit)
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Qualcomm Atheros Bluetooth Installer (64)
Java SE Development Kit 8 Update 144 (64-bit)
Intel® Trusted Connect Service Client
Intel(R) Chipset Device Software
Visual Studio 2012 x64 Redistributables
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.11.25325
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.11.25325
Update for Windows 10 for x64-based Systems (KB4023057)
NVIDIA Ansel
NVIDIA 3D Vision Driver 399.01
NVIDIA Control Panel 399.01
NVIDIA Graphics Driver 399.01
NVIDIA PhysX System Software 9.17.0329
NVIDIA HD Audio Driver 1.3.37.4
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvTelemetry
NVIDIA Telemetry Container
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Build Tools - amd64
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe 0000178C
C:\Program Files (x86)\EaseUS\EaseUS Partition Master 12.8\bin\TrayPopupE\TrayTipAgentE.exe 00002848
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000031DC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000151C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002CB4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 000027B8
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00000CB0
C:\Program Files\Logitech Gaming Software\LCore.exe 00002738
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000026F4
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00002818
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 000013AC
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00000FDC
C:\Program Files\WindowsApps\AppleInc.iTunes_12104.2.43056.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00001734
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.133.0_x64__8wekyb3d8bbwe\YourPhone.exe 000022F8
C:\Users\gary13931\AppData\Local\Discord\app-0.0.306\Discord.exe 00002898
C:\Users\gary13931\AppData\Roaming\Telegram Desktop\Telegram.exe 0000285C
C:\WINDOWS\Explorer.EXE 000018DC
C:\WINDOWS\system32\DllHost.exe 0000325C
C:\WINDOWS\system32\SettingSyncHost.exe 00001F40
C:\WINDOWS\system32\msinfo32.exe 000013C0
C:\WINDOWS\system32\sihost.exe 000010C8
C:\WINDOWS\system32\svchost.exe 00001788
C:\WINDOWS\system32\taskhostw.exe 000014BC
C:\WINDOWS\system32\wbem\unsecapp.exe 000014D0
C:\Windows\System32\GameBarPresenceWriter.exe 00002A4C
C:\Windows\System32\RuntimeBroker.exe 00002598
C:\Windows\System32\SecurityHealthSystray.exe 00002684
C:\Windows\System32\smartscreen.exe 000025EC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001F78
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001D54
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