Date & Time: 15.06.2025, morning at approximately 1:00 o clock
Frequency: permanent issue
World name: Chaos
Character name: Aurum Viridis
Steps:
1. At the character login screen, choose create a “New character”.
2. Choose the following settings:
Race: Roegadyn
Gender: Female
Clan: Sea Wolfs
Environment: Change to “Desert of Thanalan” for clear lighting.
Hairstyle: It is the hairstyle in the second row, first column on the left side.
3. Zoom in as close as possible. The hairstyle is partly floating above the head, creating visible holes on the top of the head on the left and right side, from the front view. The holes can also be seen while slowly tilting the camera to left and right while looking at the front view of the character’s face.
4. Remain in the front view of the face and look at the strand of hair on the left side. It is detached from the hairstyle and floating.
5. Rotate the camera to view the left side view of the character’s face. The hairstyle’s strand in front of the ear is very blurry and has no connection to the hair at all.
6. Rotate the camera to view the right side view of the character’s face. The larger hair strand is not connected or attached and the texture has holes.
Please check out this large screenshot that shows the described Problems:
This is the only hairstyle that has issues. All other hairstyles look good.
■ PC Specs
-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-Bit-Version (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 7600X 6-Core Processor (12 CPUs), ~4.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1602
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY 31884.434MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 36492.434MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.376GB SYSTEM_FREEDISC_SPACE 1684.067GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.006GB SYSTEM_FREEDISC_SPACE 2381.971GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.387GB SYSTEM_FREEDISC_SPACE 1465.798GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce RTX 4080
GRAPHICS_CHIP NVIDIA GeForce RTX 4080
GRAPHICS_VRAM 16050.000 MB
GRAPHICS_SHARED_VRAM 15942.217 MB
GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (120Hz)
GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.6636 12/3/2024 02:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown AMD Radeon(TM) Graphics
GRAPHICS_CHIP AMD Radeon Graphics Processor (0x164E)
GRAPHICS_VRAM 16428 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxn64.dll,C:\Windows\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxc64.dll
GRAPHICS_DRIVER_VERSION 31.00.24002.0092 1/11/2024 02:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Lautsprecher (2- Razer BlackShark V2 Pro) {6AB92492-1B9D-4D89-AB8F-D1CDAF903DBC}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/7/2025 02:00:00
SOUND Lautsprecher (Sonic Studio Virtual Mixer) {A4BA4D25-0005-4015-B593-CABE64CD9317}
SOUND_DEVICE_NAME AVoluteSS3Vad.sys
SOUND_DRIVER_VERSION 1.0.2.0 10/14/2021 02:00:00
SOUND M28U (NVIDIA High Definition Audio) {9E6DF477-10D9-434E-8A46-C9D87F2C494C}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.2.6 9/26/2024 02:00:00
SOUND Realtek Digital Output (Realtek USB Audio) {A54D8F7F-61EE-4582-BDCF-16CC19A6A139}
SOUND_DEVICE_NAME RtUsbA64.sys
SOUND_DRIVER_VERSION 6.3.9600.2342 9/15/2022 02:00:00
INPUT Maus {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Tastatur {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT Corsair Gaming K95 RGB PLATINUM Keyboard {562D86D0-4DCE-11EE-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT CORSAIR SLIPSTREAM WIRELESS USB Receiver {CD0ED8A0-483A-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Audio {A3EBF780-5571-11EE-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT CORSAIR SLIPSTREAM WIRELESS USB Receiver {CD0EFFB0-483A-11EF-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT Corsair composite virtual input device {66F36320-4DDA-11EE-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackShark V2 Pro {97882CB0-4DD9-11EE-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
INPUT AURA LED Controller {562DFC00-4DCE-11EE-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT CORSAIR SLIPSTREAM WIRELESS USB Receiver {CD0F26C0-483A-11EF-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackShark V2 Pro {978853C0-4DD9-11EE-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Corsair Gaming K95 RGB PLATINUM Keyboard {562DFC00-4DCE-11EE-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
INPUT CORSAIR SLIPSTREAM WIRELESS USB Receiver {CD0F26C0-483A-11EF-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT Corsair Gaming K95 RGB PLATINUM Keyboard {562E4A20-4DCE-11EE-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Corsair Gaming K95 RGB PLATINUM Keyboard {562E7130-4DCE-11EE-800A444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Browser Information
- Name and version of the browser currently in-use:Firefox 139.0.4
- Internet Explorer Version: Version 137.0.3296.83*
Continue reading...
Frequency: permanent issue
World name: Chaos
Character name: Aurum Viridis
Steps:
1. At the character login screen, choose create a “New character”.
2. Choose the following settings:
Race: Roegadyn
Gender: Female
Clan: Sea Wolfs
Environment: Change to “Desert of Thanalan” for clear lighting.
Hairstyle: It is the hairstyle in the second row, first column on the left side.
3. Zoom in as close as possible. The hairstyle is partly floating above the head, creating visible holes on the top of the head on the left and right side, from the front view. The holes can also be seen while slowly tilting the camera to left and right while looking at the front view of the character’s face.
4. Remain in the front view of the face and look at the strand of hair on the left side. It is detached from the hairstyle and floating.
5. Rotate the camera to view the left side view of the character’s face. The hairstyle’s strand in front of the ear is very blurry and has no connection to the hair at all.
6. Rotate the camera to view the right side view of the character’s face. The larger hair strand is not connected or attached and the texture has holes.
Please check out this large screenshot that shows the described Problems:
This is the only hairstyle that has issues. All other hairstyles look good.
■ PC Specs
-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-Bit-Version (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 7600X 6-Core Processor (12 CPUs), ~4.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1602
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY 31884.434MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 36492.434MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.376GB SYSTEM_FREEDISC_SPACE 1684.067GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.006GB SYSTEM_FREEDISC_SPACE 2381.971GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.387GB SYSTEM_FREEDISC_SPACE 1465.798GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce RTX 4080
GRAPHICS_CHIP NVIDIA GeForce RTX 4080
GRAPHICS_VRAM 16050.000 MB
GRAPHICS_SHARED_VRAM 15942.217 MB
GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (120Hz)
GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.6636 12/3/2024 02:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown AMD Radeon(TM) Graphics
GRAPHICS_CHIP AMD Radeon Graphics Processor (0x164E)
GRAPHICS_VRAM 16428 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxn64.dll,C:\Windows\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxc64.dll
GRAPHICS_DRIVER_VERSION 31.00.24002.0092 1/11/2024 02:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Lautsprecher (2- Razer BlackShark V2 Pro) {6AB92492-1B9D-4D89-AB8F-D1CDAF903DBC}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/7/2025 02:00:00
SOUND Lautsprecher (Sonic Studio Virtual Mixer) {A4BA4D25-0005-4015-B593-CABE64CD9317}
SOUND_DEVICE_NAME AVoluteSS3Vad.sys
SOUND_DRIVER_VERSION 1.0.2.0 10/14/2021 02:00:00
SOUND M28U (NVIDIA High Definition Audio) {9E6DF477-10D9-434E-8A46-C9D87F2C494C}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.2.6 9/26/2024 02:00:00
SOUND Realtek Digital Output (Realtek USB Audio) {A54D8F7F-61EE-4582-BDCF-16CC19A6A139}
SOUND_DEVICE_NAME RtUsbA64.sys
SOUND_DRIVER_VERSION 6.3.9600.2342 9/15/2022 02:00:00
INPUT Maus {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Tastatur {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT Corsair Gaming K95 RGB PLATINUM Keyboard {562D86D0-4DCE-11EE-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT CORSAIR SLIPSTREAM WIRELESS USB Receiver {CD0ED8A0-483A-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Audio {A3EBF780-5571-11EE-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT CORSAIR SLIPSTREAM WIRELESS USB Receiver {CD0EFFB0-483A-11EF-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT Corsair composite virtual input device {66F36320-4DDA-11EE-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackShark V2 Pro {97882CB0-4DD9-11EE-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
INPUT AURA LED Controller {562DFC00-4DCE-11EE-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT CORSAIR SLIPSTREAM WIRELESS USB Receiver {CD0F26C0-483A-11EF-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackShark V2 Pro {978853C0-4DD9-11EE-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Corsair Gaming K95 RGB PLATINUM Keyboard {562DFC00-4DCE-11EE-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
INPUT CORSAIR SLIPSTREAM WIRELESS USB Receiver {CD0F26C0-483A-11EF-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT Corsair Gaming K95 RGB PLATINUM Keyboard {562E4A20-4DCE-11EE-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Corsair Gaming K95 RGB PLATINUM Keyboard {562E7130-4DCE-11EE-800A444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Browser Information
- Name and version of the browser currently in-use:Firefox 139.0.4
- Internet Explorer Version: Version 137.0.3296.83*
Continue reading...