Feedback treatment by SE

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I've only started coming regularly to these forums for Dawntrail, but the thing that has surprised me was how much it is disregarded in terms of feedback by SE

I've seen and keep seeing feedback about:

DT MSQ
Wuk Lamat
Healerstrike
Game difficulty
Tanks lack of balance
Tanks survivability
Viper

The most shocking one being the Viper one because as soon as that change was announced people made threads and threads about not changing it, assuming they were talking about positionals, to end up with a change I had seen nobody even mention on these forums.

So my questions to you all are:
Where does Square Enix get their feedback for their patches from?
Can we be sure it's from here?
Have there been instances of people complaining but due to planning, things get implemented really late?
How does that all work around here?

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