I don't know if they see our feedback or get accolades for them, but I feel it's apropos. I didn't even expect a reply to my most recent report. So imagine my surprise when a sound I was heretofore unfamiliar with came from the chat. The GM was respectful, professional and made me feel they weren't just reading from a script. They both greeted me cordially and left me feeling like what I had to say in my report mattered. Thank you for a wonderful experience in the wake of an awful one.
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