Eternity Ring Missing!!

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Date & Time: November 15th, 2019 @ 2:12 AM
World name: Sargatanas
Character name: Baelife Yumitori

Trying to get married to my wife again on her new character, we purchased the platinum package a while back, but have just not gotten around to getting the ceremony booked. Now trying to book the ceremony, it says I am still bonded to another, which is her previous character on our old server. The NPCs at the church are saying I need to relinquish my Eternity Ring and I don't have it anymore somehow. I have read posts on Reddit and forums from others that this happened to, so now I am reporting this here. I did an item search and no results and I manually checked retainers inventory and equipped items just to be sure. Also checked glamour dresser and everything, and no luck! PLEASE HELP!

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