Dualshock 4 no longer working via Bluetooth after 7.1 update

[RSS News]

Date & Time: 11/12/2024 @ 1:20am PST
Frequency: Always
World name: Zalera
Character name: Niya Tae
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/Level: Bard 100
Party or solo: Solo & Party
In-game time: Any
Area and coordinates: Any
Housing: n/a
Steps:
1. PS Wireless DS4 controller no longer recognized via Bluetooth after patch 7.1.
2. The controller can no longer be selected as an option via the in-game system config.
3. Controller worked up until servers went down for the patch.
4. Any other application outside FFXIV and the controller works normally.
5. Plugging the controller in via USB is recognized by FFXIV

Connection Specs
- Type of internet connection/provider: Cable/Xfinity
- Modem maker/model number: n/a

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU Intel(R) Core(TM) i9-10900KF CPU @ 3.70GHz (20 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS 1.0.24
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32568.672MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34616.672MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 937.239GB SYSTEM_FREEDISC_SPACE 299.319GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 808.728GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.967GB SYSTEM_FREEDISC_SPACE 0.307GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8125.504 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16284.336 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1280 x 1024 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0407465.inf_amd64_25af0ae2eb807985\B407987\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0407465.inf_amd64_25af0ae2eb807985\B407987\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0407465.inf_amd64_25af0ae2eb807985\B407987\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0407465.inf_amd64_25af0ae2eb807985\B407987\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.12011.1036
SYSTEM_GRAPHICS_DRIVER_DATE 9/25/2024 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8125.504 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16284.336 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0407465.inf_amd64_25af0ae2eb807985\B407987\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0407465.inf_amd64_25af0ae2eb807985\B407987\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0407465.inf_amd64_25af0ae2eb807985\B407987\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0407465.inf_amd64_25af0ae2eb807985\B407987\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.12011.1036
SYSTEM_GRAPHICS_DRIVER_DATE 9/25/2024 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {8C425EC6-90A8-4F41-86F3-ED41E6724CE8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9394.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/8/2022 16:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {A0BB4E03-6147-458E-8F50-CE126074B56C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9394.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/8/2022 16:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4F2F7960-097F-11EB-8001444553540000}
SYSTEM_INPUT_NAME Alienware 510K
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4F2FC780-097F-11EB-8002444553540000}
SYSTEM_INPUT_NAME Alienware 510K
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4F398B80-097F-11EB-8008444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {4F2FC780-097F-11EB-8004444553540000}
SYSTEM_INPUT_NAME AW-ELC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4F2FC780-097F-11EB-8003444553540000}
SYSTEM_INPUT_NAME Alienware 610M
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4F396470-097F-11EB-8005444553540000}
SYSTEM_INPUT_NAME Alienware 610M
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4F398B80-097F-11EB-8006444553540000}
SYSTEM_INPUT_NAME Alienware 510K
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {335A64F0-0BCF-11EB-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: n/a
Laptop Model Number: n/a

Gamepad Manufacturer: Sony Playstation
Gamepad Model Name: CUH-ZCT2U
Gamepad Part Number: CUH-ZCT2U

Browser Information
- Name and version of the browser currently in-use: Google Chrome 130.0.6723.117
- Internet Explorer Version: n/a

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