Didn't receive house refund after world transfer

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A few days ago i transferred from Odin (a congested world) to Raiden (a preferred world) and it said on the post from Square Enix that if i do that i will get 10 golden chocobo feathers (which i received) the world transfer would be free (which it was) and as long as i didn't relinquish my deed but just remove the furnishing and estate i would receive a full reimbursement on the house.

Since i am making this post it's obvious i didn't get the money, i tried opening a ticket through the game but received no response and i am not sure where else i should post.

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