Did not receive my house refund after world transfer

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Date & Time: 05/08/2024
Frequency: Once
World name: Odin/Raiden
Character name: Tragon Kuma
Retainer name: None
NPC name: None
Monster name: None
Class/Level: Reaper 100
Party or solo: Solo
In-game time: None
Area and coordinates: None
Housing: None
Steps:
1. Removed all furnishing and estate from housing plot but did NOT relinquish land.
2. Exited the game and went to the mogstation
3. Initiated a free world transfer request from Odin (congested world) to Raiden (preferred world).
4. Received 10 golden chocobo feathers but did not receive house refund gil.
*Add more steps if necessary

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