I had an issue with my phone (which had the Software Token app on it) show up over night (it had creeping issues with certain apps, and ended up not launching anything anymore), and had to factory reset it. It works fine again.
When I tried to remove the Software Token via Emergency Password (as I couldn't use the App before, due to issues with my phone, thus no logging into the account properly to remove it), despite using Copy-Paste from the TXT File I had it saved in, the appropriate Help page claimed it was not correct.
I created a ticket, way before the business hours of the EU Support, in the local language (German). It even showed me a ticket id as a weblink, but I have not recieved ANY kind of email confirmation for it.
I would like to know if I can expect a reply in a reasonable time, or if I have to let my Bank refuse any future payments to Square Enix (which will come up within 80 days), since currently, companies are using Homeoffice as excuse for abysmal service, even when way smaller companies are able to use VoIP to redirect a phone support line into Homeoffice situations.
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When I tried to remove the Software Token via Emergency Password (as I couldn't use the App before, due to issues with my phone, thus no logging into the account properly to remove it), despite using Copy-Paste from the TXT File I had it saved in, the appropriate Help page claimed it was not correct.
I created a ticket, way before the business hours of the EU Support, in the local language (German). It even showed me a ticket id as a weblink, but I have not recieved ANY kind of email confirmation for it.
I would like to know if I can expect a reply in a reasonable time, or if I have to let my Bank refuse any future payments to Square Enix (which will come up within 80 days), since currently, companies are using Homeoffice as excuse for abysmal service, even when way smaller companies are able to use VoIP to redirect a phone support line into Homeoffice situations.
Continue reading...