When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: All the time for the last 2 months. Since patch 5.2
Frequency: Every Few minutes
World name: Midgardsormr
Character name: Doom Angel
In-game time: All the time
Area and coordinates: Everywhere
Connection Specs
- Type of internet connection/provider: 300 Mbps Fiber to the home
- Modem maker/model number:
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Jeremy\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz (6 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2417
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16303.293MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18735.293MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.285GB SYSTEM_FREEDISC_SPACE 181.464GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 334.948GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8151.646 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (100Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8151.646 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (3- I'm Fulla Schiit)
SYSTEM_SOUND_DEVICE_ID {ACBA75AD-62C8-4ACD-9064-59437E9062F3}
SYSTEM_SOUND_DEVICE_NAME usbaudio2.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0207
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/20/2019 00:00:00
SYSTEM_SOUND Dell AW3418DW (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {29247341-C592-4A74-88A0-E3D7C968E920}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {B1225FB9-532D-488E-996B-63CC55BBB80C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8666
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/26/2019 00:00:00
SYSTEM_SOUND Speakers (Wireless Stereo Headset)
SYSTEM_SOUND_DEVICE_ID {FE03E79E-D54D-49CD-96E0-905E8A81FCC0}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F170320-5FD8-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F27CC00-5FD8-11E9-800A444553540000}
SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F27CC00-5FD8-11E9-800B444553540000}
SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F27CC00-5FD8-11E9-800C444553540000}
SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F170320-5FD8-11E9-8003444553540000}
SYSTEM_INPUT_NAME Pro Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F197420-5FD8-11E9-8005444553540000}
SYSTEM_INPUT_NAME Pro Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F197420-5FD8-11E9-8006444553540000}
SYSTEM_INPUT_NAME Pro Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F170320-5FD8-11E9-8002444553540000}
SYSTEM_INPUT_NAME Wireless Stereo Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CB181010-2720-11EA-8001444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CB188540-2720-11EA-8002444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CB188540-2720-11EA-8003444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CB18AC50-2720-11EA-8004444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F197420-5FD8-11E9-8007444553540000}
SYSTEM_INPUT_NAME Hub Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F27CC00-5FD8-11E9-8008444553540000}
SYSTEM_INPUT_NAME Wireless Stereo Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0BBC3C90-29B0-11EA-8001444553540000}
SYSTEM_INPUT_NAME I'm Fulla Schiit
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F27CC00-5FD8-11E9-8009444553540000}
SYSTEM_INPUT_NAME Wireless Stereo Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
In-Game Bugs - Post New Thread and 3 more pages - Jeremy - Microsoft Edge
My Markertek Wishlist and 6 more pages - Jeremy - Microsoft Edge
Inbox - Sales - Mail
Calculator
C:\WINDOWS\system32\cmd.exe
#general-chat - Discord
WinMTR_x64
Microsoft Text Input Application
Settings
Settings
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Battle.net
ASUS GPU TweakII
Microsoft Edge
Microsoft Edge Update
MusicBee 3.2
Razer Synapse
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
AURA Service
ASUS MousePad HAL
GALAX GAMER RGB
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
ASUS AIOFan HAL
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
ASUS MB Peripheral Products
ENE_EHD_M2_HAL
ASUS AURA Odd Component
ASUS GPU TweakII
ASUS AURA VGA Component
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
ASUS GLCKIO2 Driver
ENE_EHD_ASM_HAL
ASUS Mouse HAL
Win32DiskImager version 1.0.0
Patriot Viper RGB
ASUS Keyboard HAL
AURA
ASUS GLCKIO2 Driver
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
AURA DRAM Component
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft VC++ redistributables repacked.
AURA Service
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Corsair AURA DRAM Component
Intel(R) Extreme Tuning Utility
ASUS AURA Display Component
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
OpenOffice 4.1.7
ASUS AURA Headset Component
Kingston AURA DRAM Component
Intel(R) Trusted Connect Services Client
Intel(R) Trusted Connect Service Client x86
ASUS AURA Motherboard HAL
ENE IO Driver
ENE RGB HAL
ASUS AURA Extension Card HAL
Intel(R) Chipset Device Software
Patriot Viper M2 SSD RGB
Intel(R) Extreme Tuning Utility
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
ENE_DRAM_RGB_AURA42
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
CPUID ROG CPU-Z 1.88
DAEMON Tools Lite
GIMP 2.10.18
Logitech Gaming Software 9.02
Intel(R) Network Connections 25.0.0.0
ASUS Aac_NBDT HAL
GALAX GAMER RGB
Patriot Viper M2 SSD RGB
ASUS Keyboard HAL
ASUS Mouse HAL
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
ASUS AURA Extension Card HAL
Corsair AURA DRAM Component
AURA DRAM Component
ENE_EHD_M2_HAL
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Chipset Device Software
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
ASUS AURA Headset Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
ASUS AURA Display Component
NVIDIA Graphics Driver 445.87
NVIDIA GeForce Experience 3.20.3.63
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.3.63
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
ENE RGB HAL
ENE_DRAM_RGB_AURA42
ASUS MB Peripheral Products
Intel(R) Management Engine Components
Intel(R) Network Connections 25.0.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Intel(R) Trusted Connect Service Client x64
ENE_EHD_ASM_HAL
ASUS Aura SDK
Microsoft VC++ redistributables repacked.
ASUS AURA Motherboard HAL
Alienware Gaming Monitor AlienFX Driver
Patriot Viper RGB
ASUS AIOFan HAL
Intel(R) Management Engine Driver
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00004158
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000424
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003044
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00000AE0
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000024C0
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002C9C
C:\Program Files\Logitech Gaming Software\LCore.exe 00002ECC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002CAC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001984
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00002BE8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002454
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000022B4
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000270C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1910.0.0_x64__8wekyb3d8bbwe\Calculator.exe 000006C4
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12005.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000043C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.88.0_x64__8wekyb3d8bbwe\YourPhone.exe 000024A8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12624.20368.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00001358
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12624.20368.0_x64__8wekyb3d8bbwe\HxTsr.exe 000022F4
C:\Users\Jeremy\AppData\Local\Discord\app-0.0.306\Discord.exe 000035A0
C:\WINDOWS\Explorer.EXE 00001BA4
C:\WINDOWS\System32\rundll32.exe 00000F8C
C:\WINDOWS\System32\svchost.exe 00000B08
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000311C
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002120
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001E68
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001EB0
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003E58
C:\WINDOWS\system32\ApplicationFrameHost.exe 000017DC
C:\WINDOWS\system32\DllHost.exe 000032B8
C:\WINDOWS\system32\SearchFilterHost.exe 00001E14
C:\WINDOWS\system32\cmd.exe 00000A58
C:\WINDOWS\system32\conhost.exe 000043DC
C:\WINDOWS\system32\ctfmon.exe 00000BD8
C:\WINDOWS\system32\sihost.exe 000009D8
C:\WINDOWS\system32\svchost.exe 00002DE8
C:\WINDOWS\system32\taskhostw.exe 00000AF0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000328C
C:\Windows\System32\CompPkgSrv.exe 00003EE8
C:\Windows\System32\RtkAudUService64.exe 00002E94
C:\Windows\System32\RuntimeBroker.exe 000042A8
C:\Windows\System32\SecurityHealthHost.exe 00001E8C
C:\Windows\System32\SecurityHealthSystray.exe 00002E0C
C:\Windows\System32\smartscreen.exe 00003F14
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002230
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001A58
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Browser Information
- Name and version of the browser currently in-use: Microsoft Edge
Microsoft Edge is up to date.
Version 81.0.416.72 (Official build) (64-bit)
This browser is made possible by the Chromium open source project and other open source software.
- Internet Explorer Version: 11.778.18362.0
---------------------------------------------------
I've had this issue for over a month, and the game is unplayable, getting disconnected with 90002 and 90001 errors every few min, sometimes seconds. I've tried all of their troubleshooting tips, emailed support a dozen times, provided concrete data it is an FFXIV server/game issue with the below summarized information, begged for the issue to be escalated, and they keep telling me it is my PC or a network issue and close the ticket without any help whatsoever besides sending me the troubleshooting tips they've sent me already 10+ times. My patience is thinning fast.
1.) I have sent proof that the FFXIV SERVERS are dropping packets using tracert and WinMTR, and no nodes in-between are dropping. This may not have anything to do with the bug, but frustrating that the technical support team keeps telling me it's my network issue, when I've spent weeks gathering data, all of which shows it's a FFXIV bug/server issue.
2.) My wife plays FFXIV with NO issues on her account, and she plays on the SAME computers, on the SAME network as me. Not one disconnect. Ever. So that is 100% proof it is a FFXIV server/software issue, and not my PC/Network/Routing/Packet Loss issue.
3.) There are dozens of others on the FFXIV forums with this same issue, most of which FFXIV Technical Support team has closed without resolution, as they did my ticket and other tickets so far. They close them stating it is our network, when we have proof it is yours.
4.) And yes, before all of this, I have tried all of your 'troubleshooting tips' including router ports, IE config, administrator privileges, etc , in addition to uninstalling the game. Considering point #2 above, this would make no difference anyway, but for giggles I tried every one of them anyway.
THIS GAME IS CURRENTLY UNPLAYABLE, and has been for over a month now for me. The FFXIV support team has been completely worthless in helping with this issue, even though I send concrete proof.
They don't care we are paying for this service and cannot play. I've even asked them to escalate to a technical team multiple times, with no luck. Dozens of emails and support tickets, and zero help on their end. They just send this same 'troubleshooting tips' over and over and point the finger at us. Worst support ever.
------
May or may not be due to Packet Loss at FFXIV server, but here is proof there is indeed packet loss going on at their side, and they can't blame us. Two separate dates May 1, 2020 and May 6, 2020
My wife and I play at the same times but her destination FFXIV IP is different, even though we are both on Midgardsormr. Months of playing at the exact same time, I've gotten disconnected hundreds of times, and she hasn't been disconnected once. And again, her route is the same as mine, only difference is the destination IP on FFXIV side that is different. My FFXIV server endpoint is 204.2.229.93, and my wife's is 204.2.229.87, but both go through the same path, including the 204.2.229.234 node.
Every time I disconnect, I run tracert via WinMTR and every time... it shows packets dropped on the FFXIV server side. These dropped packets may have nothing to do with it, but I'm trying to gather as much data as possible.
Update:*FFXIV support emailed me stating that no one else had reported this disconnect issue and no one was complaining on the forums. I told them they obviously do not know how to browse their own forums, since besides the 10+ of you that responded to my post, over 10 other posts show similar issues, and if this is only the amount of people posting, there must be a bunch more who haven't posted.
In addition to posting here, please post your own issue, to ensure they track it appropriately, and can see how many people this is affecting.
Other Users Experiencing This Issue, and have already tried all troubleshooting steps.
Exhibit A: https://forum.square-enix.com/ffxiv/...-REPLY-HERE%21 10+ other users responded to my post and reported this issue as being the same as mine and also tried your 'troubleshooting tips'
Exhibit B: https://forum.square-enix.com/ffxiv/...Error-90002%29
Exhibit C: https://forum.square-enix.com/ffxiv/...rom-one-system
Exhibit D: https://forum.square-enix.com/ffxiv/...rom-the-server
Exhibit E: https://forum.square-enix.com/ffxiv/...ter-logging-in
Exhibit F: https://forum.square-enix.com/ffxiv/...r-90002-errors
Exhibit G: https://forum.square-enix.com/ffxiv/...006-error-code
Exhibit H: https://forum.square-enix.com/ffxiv/...r-every-10-min
Exhibit I: https://forum.square-enix.com/ffxiv/...PotD-solo-runs
Exhibit J: https://forum.square-enix.com/ffxiv/...re-packet-loss
Exhibit K:https://forum.square-enix.com/ffxiv/...er-maintenance
To FFXIV support: Stop telling me it's my issue when I've PROVEN it's an FFXIV game / server issue. I'll even help you troubleshoot. I've spent countless hours doing your job. Step up.
Update: Square Enix emailed me stating it is not their issue, and they will not troubleshoot this. Email details quoted below. More or less they gave us all the finger and said a majority of the players aren't experiencing this issue, so those of us that are, too bad.
Quote:
Since there are no issues reported with the server directly and common connection issues are not affecting the player base as a whole, we cannot agree that the game or server is having consistent issues.
If you are still experiencing these disconnections, unfortunately, we do not have further troubleshooting to provide for you as it would be outside common disconnection conditions. Additionally, we would not be able to escalate this error further as it does not stem from the game server itself. However, if you feel this does have something to do with the game, you are free to make a bug report either in-game or on the bug report forums.
Continue reading...
Date & Time: All the time for the last 2 months. Since patch 5.2
Frequency: Every Few minutes
World name: Midgardsormr
Character name: Doom Angel
In-game time: All the time
Area and coordinates: Everywhere
Connection Specs
- Type of internet connection/provider: 300 Mbps Fiber to the home
- Modem maker/model number:
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Jeremy\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz (6 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2417
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16303.293MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18735.293MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.285GB SYSTEM_FREEDISC_SPACE 181.464GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 334.948GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll
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SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/20/2019 00:00:00
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SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
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SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {7F170320-5FD8-11E9-8003444553540000}
SYSTEM_INPUT_NAME Pro Gaming Keyboard
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SYSTEM_INPUT {7F197420-5FD8-11E9-8006444553540000}
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SYSTEM_INPUT {7F170320-5FD8-11E9-8002444553540000}
SYSTEM_INPUT_NAME Wireless Stereo Headset
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SYSTEM_INPUT {CB188540-2720-11EA-8002444553540000}
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SYSTEM_INPUT {CB188540-2720-11EA-8003444553540000}
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SYSTEM_INPUT {CB18AC50-2720-11EA-8004444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F197420-5FD8-11E9-8007444553540000}
SYSTEM_INPUT_NAME Hub Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F27CC00-5FD8-11E9-8008444553540000}
SYSTEM_INPUT_NAME Wireless Stereo Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0BBC3C90-29B0-11EA-8001444553540000}
SYSTEM_INPUT_NAME I'm Fulla Schiit
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F27CC00-5FD8-11E9-8009444553540000}
SYSTEM_INPUT_NAME Wireless Stereo Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
In-Game Bugs - Post New Thread and 3 more pages - Jeremy - Microsoft Edge
My Markertek Wishlist and 6 more pages - Jeremy - Microsoft Edge
Inbox - Sales - Mail
Calculator
C:\WINDOWS\system32\cmd.exe
#general-chat - Discord
WinMTR_x64
Microsoft Text Input Application
Settings
Settings
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Battle.net
ASUS GPU TweakII
Microsoft Edge
Microsoft Edge Update
MusicBee 3.2
Razer Synapse
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
AURA Service
ASUS MousePad HAL
GALAX GAMER RGB
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
ASUS AIOFan HAL
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
ASUS MB Peripheral Products
ENE_EHD_M2_HAL
ASUS AURA Odd Component
ASUS GPU TweakII
ASUS AURA VGA Component
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
ASUS GLCKIO2 Driver
ENE_EHD_ASM_HAL
ASUS Mouse HAL
Win32DiskImager version 1.0.0
Patriot Viper RGB
ASUS Keyboard HAL
AURA
ASUS GLCKIO2 Driver
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
AURA DRAM Component
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft VC++ redistributables repacked.
AURA Service
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Corsair AURA DRAM Component
Intel(R) Extreme Tuning Utility
ASUS AURA Display Component
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
OpenOffice 4.1.7
ASUS AURA Headset Component
Kingston AURA DRAM Component
Intel(R) Trusted Connect Services Client
Intel(R) Trusted Connect Service Client x86
ASUS AURA Motherboard HAL
ENE IO Driver
ENE RGB HAL
ASUS AURA Extension Card HAL
Intel(R) Chipset Device Software
Patriot Viper M2 SSD RGB
Intel(R) Extreme Tuning Utility
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
ENE_DRAM_RGB_AURA42
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
CPUID ROG CPU-Z 1.88
DAEMON Tools Lite
GIMP 2.10.18
Logitech Gaming Software 9.02
Intel(R) Network Connections 25.0.0.0
ASUS Aac_NBDT HAL
GALAX GAMER RGB
Patriot Viper M2 SSD RGB
ASUS Keyboard HAL
ASUS Mouse HAL
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
ASUS AURA Extension Card HAL
Corsair AURA DRAM Component
AURA DRAM Component
ENE_EHD_M2_HAL
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Chipset Device Software
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
ASUS AURA Headset Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
ASUS AURA Display Component
NVIDIA Graphics Driver 445.87
NVIDIA GeForce Experience 3.20.3.63
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.3.63
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
ENE RGB HAL
ENE_DRAM_RGB_AURA42
ASUS MB Peripheral Products
Intel(R) Management Engine Components
Intel(R) Network Connections 25.0.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Intel(R) Trusted Connect Service Client x64
ENE_EHD_ASM_HAL
ASUS Aura SDK
Microsoft VC++ redistributables repacked.
ASUS AURA Motherboard HAL
Alienware Gaming Monitor AlienFX Driver
Patriot Viper RGB
ASUS AIOFan HAL
Intel(R) Management Engine Driver
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00004158
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000424
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003044
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00000AE0
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000024C0
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002C9C
C:\Program Files\Logitech Gaming Software\LCore.exe 00002ECC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002CAC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001984
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00002BE8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002454
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000022B4
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000270C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1910.0.0_x64__8wekyb3d8bbwe\Calculator.exe 000006C4
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12005.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000043C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.88.0_x64__8wekyb3d8bbwe\YourPhone.exe 000024A8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12624.20368.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00001358
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12624.20368.0_x64__8wekyb3d8bbwe\HxTsr.exe 000022F4
C:\Users\Jeremy\AppData\Local\Discord\app-0.0.306\Discord.exe 000035A0
C:\WINDOWS\Explorer.EXE 00001BA4
C:\WINDOWS\System32\rundll32.exe 00000F8C
C:\WINDOWS\System32\svchost.exe 00000B08
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000311C
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002120
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001E68
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001EB0
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003E58
C:\WINDOWS\system32\ApplicationFrameHost.exe 000017DC
C:\WINDOWS\system32\DllHost.exe 000032B8
C:\WINDOWS\system32\SearchFilterHost.exe 00001E14
C:\WINDOWS\system32\cmd.exe 00000A58
C:\WINDOWS\system32\conhost.exe 000043DC
C:\WINDOWS\system32\ctfmon.exe 00000BD8
C:\WINDOWS\system32\sihost.exe 000009D8
C:\WINDOWS\system32\svchost.exe 00002DE8
C:\WINDOWS\system32\taskhostw.exe 00000AF0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000328C
C:\Windows\System32\CompPkgSrv.exe 00003EE8
C:\Windows\System32\RtkAudUService64.exe 00002E94
C:\Windows\System32\RuntimeBroker.exe 000042A8
C:\Windows\System32\SecurityHealthHost.exe 00001E8C
C:\Windows\System32\SecurityHealthSystray.exe 00002E0C
C:\Windows\System32\smartscreen.exe 00003F14
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002230
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001A58
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Browser Information
- Name and version of the browser currently in-use: Microsoft Edge
Microsoft Edge is up to date.
Version 81.0.416.72 (Official build) (64-bit)
This browser is made possible by the Chromium open source project and other open source software.
- Internet Explorer Version: 11.778.18362.0
---------------------------------------------------
I've had this issue for over a month, and the game is unplayable, getting disconnected with 90002 and 90001 errors every few min, sometimes seconds. I've tried all of their troubleshooting tips, emailed support a dozen times, provided concrete data it is an FFXIV server/game issue with the below summarized information, begged for the issue to be escalated, and they keep telling me it is my PC or a network issue and close the ticket without any help whatsoever besides sending me the troubleshooting tips they've sent me already 10+ times. My patience is thinning fast.
1.) I have sent proof that the FFXIV SERVERS are dropping packets using tracert and WinMTR, and no nodes in-between are dropping. This may not have anything to do with the bug, but frustrating that the technical support team keeps telling me it's my network issue, when I've spent weeks gathering data, all of which shows it's a FFXIV bug/server issue.
2.) My wife plays FFXIV with NO issues on her account, and she plays on the SAME computers, on the SAME network as me. Not one disconnect. Ever. So that is 100% proof it is a FFXIV server/software issue, and not my PC/Network/Routing/Packet Loss issue.
3.) There are dozens of others on the FFXIV forums with this same issue, most of which FFXIV Technical Support team has closed without resolution, as they did my ticket and other tickets so far. They close them stating it is our network, when we have proof it is yours.
4.) And yes, before all of this, I have tried all of your 'troubleshooting tips' including router ports, IE config, administrator privileges, etc , in addition to uninstalling the game. Considering point #2 above, this would make no difference anyway, but for giggles I tried every one of them anyway.
THIS GAME IS CURRENTLY UNPLAYABLE, and has been for over a month now for me. The FFXIV support team has been completely worthless in helping with this issue, even though I send concrete proof.
They don't care we are paying for this service and cannot play. I've even asked them to escalate to a technical team multiple times, with no luck. Dozens of emails and support tickets, and zero help on their end. They just send this same 'troubleshooting tips' over and over and point the finger at us. Worst support ever.
------
May or may not be due to Packet Loss at FFXIV server, but here is proof there is indeed packet loss going on at their side, and they can't blame us. Two separate dates May 1, 2020 and May 6, 2020
My wife and I play at the same times but her destination FFXIV IP is different, even though we are both on Midgardsormr. Months of playing at the exact same time, I've gotten disconnected hundreds of times, and she hasn't been disconnected once. And again, her route is the same as mine, only difference is the destination IP on FFXIV side that is different. My FFXIV server endpoint is 204.2.229.93, and my wife's is 204.2.229.87, but both go through the same path, including the 204.2.229.234 node.
Every time I disconnect, I run tracert via WinMTR and every time... it shows packets dropped on the FFXIV server side. These dropped packets may have nothing to do with it, but I'm trying to gather as much data as possible.
Update:*FFXIV support emailed me stating that no one else had reported this disconnect issue and no one was complaining on the forums. I told them they obviously do not know how to browse their own forums, since besides the 10+ of you that responded to my post, over 10 other posts show similar issues, and if this is only the amount of people posting, there must be a bunch more who haven't posted.
In addition to posting here, please post your own issue, to ensure they track it appropriately, and can see how many people this is affecting.
Other Users Experiencing This Issue, and have already tried all troubleshooting steps.
Exhibit A: https://forum.square-enix.com/ffxiv/...-REPLY-HERE%21 10+ other users responded to my post and reported this issue as being the same as mine and also tried your 'troubleshooting tips'
Exhibit B: https://forum.square-enix.com/ffxiv/...Error-90002%29
Exhibit C: https://forum.square-enix.com/ffxiv/...rom-one-system
Exhibit D: https://forum.square-enix.com/ffxiv/...rom-the-server
Exhibit E: https://forum.square-enix.com/ffxiv/...ter-logging-in
Exhibit F: https://forum.square-enix.com/ffxiv/...r-90002-errors
Exhibit G: https://forum.square-enix.com/ffxiv/...006-error-code
Exhibit H: https://forum.square-enix.com/ffxiv/...r-every-10-min
Exhibit I: https://forum.square-enix.com/ffxiv/...PotD-solo-runs
Exhibit J: https://forum.square-enix.com/ffxiv/...re-packet-loss
Exhibit K:https://forum.square-enix.com/ffxiv/...er-maintenance
To FFXIV support: Stop telling me it's my issue when I've PROVEN it's an FFXIV game / server issue. I'll even help you troubleshoot. I've spent countless hours doing your job. Step up.
Update: Square Enix emailed me stating it is not their issue, and they will not troubleshoot this. Email details quoted below. More or less they gave us all the finger and said a majority of the players aren't experiencing this issue, so those of us that are, too bad.
Quote:
Since there are no issues reported with the server directly and common connection issues are not affecting the player base as a whole, we cannot agree that the game or server is having consistent issues.
If you are still experiencing these disconnections, unfortunately, we do not have further troubleshooting to provide for you as it would be outside common disconnection conditions. Additionally, we would not be able to escalate this error further as it does not stem from the game server itself. However, if you feel this does have something to do with the game, you are free to make a bug report either in-game or on the bug report forums.
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