Compensation for Companion App Issue (Jul. 30)

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During the maintenance conducted from July 29, 2024 at 11:00 p.m. to July 30, 2024 at 2:00 a.m. (PDT)/ Jul. 30, 2024 6:00 to 09:00 (GMT) / Jul. 30, 2024 7:00 to 10:00 (BST) / Jul. 30, 2024 16:00 to 19:00 (AEST), compensation was provided for an issue that occurred with the Companion app during the following period.

■Issue Period
June 28, 2024 at 4:00 a.m. to July 5, 2024 at 5:00 a.m. (PDT)
Jun. 28, 2024 11:00 to Jul. 5, 2024 12:00 (GMT)
Jun. 28, 2024 12:00 to Jul. 5, 2024 13:00 (BST)
Jun. 28, 2024 21:00 to Jul. 5, 2024 22:00 (AEST)

■Issue Details
・An issue with retainer ventures wherein under certain conditions, retainers could be assigned to ventures which they did not meet the item level requirement for.
・An issue with retainer ventures wherein under certain conditions, more items were procured than usual.

■Compensation Eligibility and Details
▽Eligible Users
Users who assigned a retainer venture through the Companion app and received fewer items than the amount initially displayed in the venture assignment menu.

* Compensation was provided for the following cases.
・ Users who assigned a procurement venture through the Companion app during the issue period and received the items in-game.
・Users who assigned a procurement venture through the Companion app during the issue period and received the items via the app after the issue was resolved.

▽Compensation Details
The Kupo Nuts or Mog Coins that were consumed when assigning procurement ventures will be compensated with Mog Coins (free coins).

* The compensated Mog Coins will be displayed as “Compensatory Mog Coins” in the Companion app menu under Account > History > Gained.

If you believe that you are eligible but have not been compensated, please contact the FINAL FANTASY XIV Support Center with the following information.

■Required Information:
・Character Name
・Home World
・Retainer Name
・Name of the item received from the retainer venture (If you do not remember, please state Unknown)
・Date and time of the retainer venture (If you do not remember, please state Unknown)

FINAL FANTASY XIV Support Center
NA: https://sqex.to/WXr
GB: https://sqex.to/rJA

We apologize for any inconvenience this may have caused.

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