Character Audio In Cutscenes Muffled/ectremely Quiet

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so anytime i am in a cut scene i can hear a faint voice in the back of my head that sounds like someone speaking, later i have been told that some cutscenes have voice acting and if possible i would like to resolve this issue, all other audio is fine its just speaking in cutscenes.

all drivers are up to date and i have switched audio from stereo and 7.1 to no avail on the issue being resolved. my headset is a steelseries arctic 7 wirless headset with the transmitter being connected by usb to my pc

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