Can't Download Game, Download Stalls

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So I have two ffxiv clients installed, one for myself which is the SE standalone version, and the other is the steam version which my bf has to use while he's visiting me.

When he last used it in October it worked just fine, but today (13/12) when he tried to log in and download the latest patch, it started at about 8mb/s download, but after about 5 minutes it slowly starts to drop before eventually stalling and not getting any further.

After a couple of tries of this, we uninstalled the steam version of the game and intended to install it from fresh to hopefully fix it, but we just encountered the same issue again.

We have tried this in both the old launcher and the new style launcher as well as trying to download with a VPN on, but no luck.

We have of course tried restarting the computer, and we have also tried Windows Firewall as well to no avail.

If anyone can help us figure out this issue, or even just tell us what's going wrong I would be much appreciative!

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