Oh well, here we go..
I placed a ticket in for a item restoration awhile back for a simple glamour item. Unfortunately, it was declined due to a Phial of Fantasia restored to the account 7 1/2 years ago. I explained, I been through a surgery and lost a body part (cancer related, not that this entitles me to anything.. but things have been rough lately.) and I use the game as a way to unwind and take my mind off things.. and yeah.. this silly item was important to me. So, to fix the issue I repurchased the item and dropped it so the GM could see it... that way all is even. Well, they tell me a supervisor will review this..
A week passes... no supervisor. I sent a couple reminder replies (In the same ticket, of course) just to get a 'canned' response that (in so many words) "Sorry we missed you, but they will get to me when they do" Two weeks into this, I call and speak with a phone rep and explain the issue and my current situation as a long shot... hoping they could help. They told me "They reached out to the GM team... Their tools were down at the moment.. but good news, they will restore the item!" I confirmed, so this means.. it's not a matter of *if*, but simply a matter of *when*? They told me this was indeed correct. So I lay low and wait happily.
About a week later, a GM supervisor reaches me in game. I was so excited... but that was short lived, and was quickly told I will not be receiving the item. I mean what the hell?? I have had been on a rollercoaster of emotions as of late... but now, this just seemed cruel. I asked to speak with a his supervisor as I explained, it was already told to me, the item was going to be restored. He told me a Lead GM will be in touch with me soon.... He was a cold natured soul of company policy.
For the remaining weeks I have checked in once a few days with in-game ticket support for an estimate on the time it will take... they state, with a copy-and-paste response "Sorry we missed you on-line.. but we see your ticket was escalated to a Lead GM." they never answer, acknowledge or address the question as to the estimate of time. I have called in and wasted hours on the phone waiting and talking to customer service, just to be put off yet again.
So, I camped my game for days, i mean sitting there and just watching chat scroll... FINALLY I see the GM response icon popup in the right hand corner... and it's the "Sorry we missed you.." note again. I WAS ONLINE!! This is pure madness at this point!! More time wasted and frustration is building as you should imagine...
Continue reading...
I placed a ticket in for a item restoration awhile back for a simple glamour item. Unfortunately, it was declined due to a Phial of Fantasia restored to the account 7 1/2 years ago. I explained, I been through a surgery and lost a body part (cancer related, not that this entitles me to anything.. but things have been rough lately.) and I use the game as a way to unwind and take my mind off things.. and yeah.. this silly item was important to me. So, to fix the issue I repurchased the item and dropped it so the GM could see it... that way all is even. Well, they tell me a supervisor will review this..
A week passes... no supervisor. I sent a couple reminder replies (In the same ticket, of course) just to get a 'canned' response that (in so many words) "Sorry we missed you, but they will get to me when they do" Two weeks into this, I call and speak with a phone rep and explain the issue and my current situation as a long shot... hoping they could help. They told me "They reached out to the GM team... Their tools were down at the moment.. but good news, they will restore the item!" I confirmed, so this means.. it's not a matter of *if*, but simply a matter of *when*? They told me this was indeed correct. So I lay low and wait happily.
About a week later, a GM supervisor reaches me in game. I was so excited... but that was short lived, and was quickly told I will not be receiving the item. I mean what the hell?? I have had been on a rollercoaster of emotions as of late... but now, this just seemed cruel. I asked to speak with a his supervisor as I explained, it was already told to me, the item was going to be restored. He told me a Lead GM will be in touch with me soon.... He was a cold natured soul of company policy.
For the remaining weeks I have checked in once a few days with in-game ticket support for an estimate on the time it will take... they state, with a copy-and-paste response "Sorry we missed you on-line.. but we see your ticket was escalated to a Lead GM." they never answer, acknowledge or address the question as to the estimate of time. I have called in and wasted hours on the phone waiting and talking to customer service, just to be put off yet again.
So, I camped my game for days, i mean sitting there and just watching chat scroll... FINALLY I see the GM response icon popup in the right hand corner... and it's the "Sorry we missed you.." note again. I WAS ONLINE!! This is pure madness at this point!! More time wasted and frustration is building as you should imagine...
Continue reading...