Hi,
Wanting to try patch 5.1, I have resubbed 30days for a $12.99.
However due to whatever reasons I was billed twice ony m card but only given 30days of gameplay time.
I have sent a support ticket regarding this and suprise they told me that I will not be getting a refund. This was the email:
Greetings xxxxx,
We do apologize for the inconvenience you have been experiencing, however we are unable to refund subscription fees under any circumstances. Once the subscription charge has processed, we are unable to reverse it, as stated in the User Agreement (http://support.na.square-enix.com/rule.php?id=5382&la=1).
If you do not wish to be billed again in the future, we recommend canceling the subscription ahead of the billing date. To cancel the subscription, log into the Mog Station (sqex.to/Msp) and choose “Your Account”. Once there, scroll to the bottom of the page to find the button to cancel the subscription. Please note that after canceling the subscription, you will still be able to play the remaining game time on the account.
Has anyone experienced this and not getting any compensation back? Any advice on addressing this matter to their CS team?
I have replied and asked for extra 30days of gameplay time but if thats not happening, I will be filing a complain as this is a complete ripoff. I feel so lost now and dont know what to do...
I am also afriaded to continue on subbing as now I know that they can charge me mutiple times on one sub and not having to pay back.
Continue reading...
Wanting to try patch 5.1, I have resubbed 30days for a $12.99.
However due to whatever reasons I was billed twice ony m card but only given 30days of gameplay time.
I have sent a support ticket regarding this and suprise they told me that I will not be getting a refund. This was the email:
Greetings xxxxx,
We do apologize for the inconvenience you have been experiencing, however we are unable to refund subscription fees under any circumstances. Once the subscription charge has processed, we are unable to reverse it, as stated in the User Agreement (http://support.na.square-enix.com/rule.php?id=5382&la=1).
If you do not wish to be billed again in the future, we recommend canceling the subscription ahead of the billing date. To cancel the subscription, log into the Mog Station (sqex.to/Msp) and choose “Your Account”. Once there, scroll to the bottom of the page to find the button to cancel the subscription. Please note that after canceling the subscription, you will still be able to play the remaining game time on the account.
Has anyone experienced this and not getting any compensation back? Any advice on addressing this matter to their CS team?
I have replied and asked for extra 30days of gameplay time but if thats not happening, I will be filing a complain as this is a complete ripoff. I feel so lost now and dont know what to do...
I am also afriaded to continue on subbing as now I know that they can charge me mutiple times on one sub and not having to pay back.
Continue reading...