An Unexpected Error Has Occurred Every Time I Start Quest

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I keep trying to do the post-shadowbringers quest "A whale's tale" and every time the cutscene starts, the game crashes. I have only had one other instance of this same error, and it is when I did Eden's Verse: Refulgence and getting into duty crashed my game, but loading it again was fine and I could do the duty normally.
unknown.png

I can not proceed through the story at all due to this error.
I have tried doing a clean-boot, updating drivers, disabling all overlays, moving the game from my external hard drive to my SSD, changing the compatibility and disabling fullscreen optimizations, unplugging extra USBs, resetting all settings, using dx9 instead of 11, making sure it is not over heating, and probably more attempts I've lost track of. I tried just about every solution that I've seen suggested on this forum and my last resort is uninstalling the game due to my really slow internet speed it would take 3 days to reinstall the game.

here is my system information
Code:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Caz\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS A.60
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16342.086MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18774.086MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 445.788GB SYSTEM_FREEDISC_SPACE 155.070GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.005GB SYSTEM_FREEDISC_SPACE 2025.048GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8171.043 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4250
SYSTEM_GRAPHICS_DRIVER_DATE 2/23/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8171.043 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4250
SYSTEM_GRAPHICS_DRIVER_DATE 2/23/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Corsair VOID PRO USB Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {3AB585FF-BA9F-44B1-AAD7-58BCE2C67632}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/30/2018 00:00:00
SYSTEM_SOUND VX238 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0608544F-40D2-44F0-9EF2-807F82022E64}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/21/2019 00:00:00
SYSTEM_SOUND VG245 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3C3B8507-CD3A-4A9A-A97C-7060BE25C5EF}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/21/2019 00:00:00
SYSTEM_SOUND Speakers (FaceRig Virtual Audio Driver)
SYSTEM_SOUND_DEVICE_ID {8137C9C9-4E80-4DA1-9842-F690887F8F99}
SYSTEM_SOUND_DEVICE_NAME Larmkanal.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.17246
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/1/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7DA93020-36F8-11E9-8007444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7DA97E40-36F8-11E9-8008444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0EBAB770-7037-11E8-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {7DA893E0-36F8-11E9-8001444553540000}
SYSTEM_INPUT_NAME ROG STRIX FLARE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7DA90910-36F8-11E9-8005444553540000}
SYSTEM_INPUT_NAME Corsair VOID PRO USB Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7DA8E200-36F8-11E9-8002444553540000}
SYSTEM_INPUT_NAME ROG STRIX FLARE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 184 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7DA8E200-36F8-11E9-8003444553540000}
SYSTEM_INPUT_NAME ROG STRIX FLARE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7DA97E40-36F8-11E9-8009444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7DA90910-36F8-11E9-8004444553540000}
SYSTEM_INPUT_NAME ROG STRIX FLARE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7DA9A550-36F8-11E9-800A444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
boot
Technical Support - Post New Thread - Google Chrome
#final-fantasy-talks - Discord
Microsoft Text Input Application
GeForce Experience
New Tab - Google Chrome




-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003590
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002650
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 000021F8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000018AC
C:\Program Files\Tablet\Pen\Pen_TabletUser.exe 00000FB4
C:\Program Files\Tablet\Pen\Pen_TouchUser.exe 000015CC
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00000F78
C:\Program Files\Tablet\Wacom\Wacom_TouchUser.exe 00001758
C:\Program Files\WinZip\WinZip Smart Monitor\WinZipCompressionSmartMonitor.exe 000015A0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002544
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002498
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.135.0_x64__8wekyb3d8bbwe\YourPhone.exe 000025D8
C:\Users\Caz\AppData\Local\Discord\app-0.0.306\Discord.exe 00002E00
C:\Users\Caz\Documents\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001710
C:\Users\Caz\Documents\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001D88
C:\WINDOWS\Explorer.EXE 00000E5C
C:\WINDOWS\System32\svchost.exe 00002080
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000C24
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001A30
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000311C
C:\WINDOWS\system32\DllHost.exe 00001EB4
C:\WINDOWS\system32\SearchFilterHost.exe 000018DC
C:\WINDOWS\system32\SettingSyncHost.exe 0000270C
C:\WINDOWS\system32\conhost.exe 00001170
C:\WINDOWS\system32\ctfmon.exe 00000D38
C:\WINDOWS\system32\sihost.exe 00000B14
C:\WINDOWS\system32\svchost.exe 000010E4
C:\WINDOWS\system32\taskhostw.exe 00002F6C
C:\Windows\System32\RuntimeBroker.exe 00000504
C:\Windows\System32\smartscreen.exe 00001CDC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000035E8

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