6d Error

RSS News

Syndicated News Service
Hello,

After updating for 5.2 through the launcher, client crashed after pressing "Play" button showing: "An unexpected error has occurred. Exiting Final Fantasy XIV.(6d)" pop up message.

There are several threads addressing the same problem, but I am still unable to resolve the error with the suggested solutions. I have tried launching the game as admin, restarting my computer, using DX9 and DX11 client. Mactype/ Steam/ Nvidia Geforce Experience do not apply as I do not have any of these programs.

I have attached the system report for your convenience.

Any other solutions would be greatly appreciated. Thank you.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocumentC:\Users\User\Documents
FINAL FANTASY XIV - A Realm RebornLanguage 1Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OSWindows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPUIntel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
SYSTEM_CORE_NUMSYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOSE16W1IMS.105
SYSTEM_LANGUAGEEnglish (Regional Setting: English)
SYSTEM_MEMORY32612.473MB
SYSTEM_VIRTUAL_MEMORY134217727.875MB
SYSTEM_PAGE_FILE37476.473MB
SYSTEM_STORAGEC:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.239GB SYSTEM_FREEDISC_SPACE 858.462GB
SYSTEM_DIRECTX_VERSIONDirectX 12
SYSTEM_GRAPHICSIntel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIPIntel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKERIntel Corporation
SYSTEM_GRAPHICS_VRAM128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM16306.236 MB
SYSTEM_GRAPHICS_DACInternal
SYSTEM_GRAPHICS_DISPLAY_MODE1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVERC:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION26.20.0100.7262
SYSTEM_GRAPHICS_DRIVER_DATE9/24/2019 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGEEnglish
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURESYSTEM_SUPPORT
SYSTEM_GRAPHICSNVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICEUnknown
SYSTEM_GRAPHICS_CHIPGeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKERNVIDIA
SYSTEM_GRAPHICS_VRAM22297 MB
SYSTEM_GRAPHICS_SHARED_VRAMSYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DACIntegrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODEUnknown
SYSTEM_GRAPHICS_DRIVERC:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_13824122d14237d1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_13824122d14237d1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_13824122d14237d1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_13824122d14237d1\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION26.21.0014.3190
SYSTEM_GRAPHICS_DRIVER_DATE9/3/2019 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGEEnglish

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUNDSpeakers (3- Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID{3C666B38-5E45-4ABB-AF53-CF0B261D4ED1}
SYSTEM_SOUND_DEVICE_NAMERTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION6.00.8787.0001
SYSTEM_SOUND_DRIVER_LANGUAGEEnglish
SYSTEM_SOUND_DRIVER_DATE8/27/2019 00:00:00
SYSTEM_INPUT{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAMEMouse
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAMEKeyboard
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{E1837F40-395B-11EA-8003444553540000}
SYSTEM_INPUT_NAMEHIDI2C Device
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{928AD4C0-5110-11EA-8002444553540000}
SYSTEM_INPUT_NAMERazer Naga Chroma
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{E1841B80-395B-11EA-8006444553540000}
SYSTEM_INPUT_NAMEHIDI2C Device
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{9289EA60-5110-11EA-8001444553540000}
SYSTEM_INPUT_NAMERazer Naga Chroma
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{928B22E0-5110-11EA-8003444553540000}
SYSTEM_INPUT_NAMERazer Naga Chroma
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{928B22E0-5110-11EA-8004444553540000}
SYSTEM_INPUT_NAMERazer Naga Chroma
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT{E1841B80-395B-11EA-8007444553540000}
SYSTEM_INPUT_NAMEHID Button over Interrupt Driver
SYSTEM_INPUT_REMARKSSYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Task Manager
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Settings
Microsoft Store
Microsoft Store
Technical Support - Post New Thread - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Dragon Center
FINAL FANTASY XIV ONLINE
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.11.25325
Dragon Center
7-Zip 19.00 (x64)
WinRAR 5.80 (64-bit)
Intel(R) Rapid Storage Technology
Intel(R) Rapid Storage Technology
Intel® Optane™ Pinning Explorer Extensions
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.11.25325
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.11.25325
NVIDIA Ansel
NVIDIA Graphics Driver 431.90
NVIDIA Install Application


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe000024DC
C:\Program Files (x86)\Google\Update\1.3.35.442\GoogleCrashHandler.exe00001CAC
C:\Program Files (x86)\Google\Update\1.3.35.442\GoogleCrashHandler64.exe00001CB8
C:\Program Files (x86)\MSI\Dragon Center\Dragon Center.exe00002080
C:\Program Files (x86)\MSI\Dragon Center\MSIAPP_Service\MSIAPService.exe00000E34
C:\Program Files (x86)\MSI\Dragon Center\Sendevsvc\Sendevsvc.exe00000E60
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe00001044
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe00002214
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe00002BE0
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe00002A5C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe00001E70
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe00001B90
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12002.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe00002190
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBar.exe00002670
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFT.exe00000530
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe00000520
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19123.13.0_x64__8wekyb3d8bbwe\YourPhone.exe00001E90
C:\Users\User\AppData\Local\Microsoft\OneDrive\OneDrive.exe00001B34
C:\Windows\Explorer.EXE00001530
C:\Windows\ImmersiveControlPanel\SystemSettings.exe00000EF4
C:\Windows\SysWOW64\MSIService.exe00000E50
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_f3a64c75ee4defb7\igfxCUIService.exe00000764
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_f3a64c75ee4defb7\igfxEM.exe00001218
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\IntelCpHDCPSvc.exe00000E08
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\IntelCpHeciSvc.exe00000FC4
C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_13824122d14237d1\Display.NvContainer\NVDisplay.Container.exe000009B0
C:\Windows\System32\MicrosoftEdgeCP.exe00002988
C:\Windows\System32\RtkAudUService64.exe00001DAC
C:\Windows\System32\RuntimeBroker.exe0000295C
C:\Windows\System32\SecurityHealthSystray.exe00001E24
C:\Windows\System32\Taskmgr.exe000024FC
C:\Windows\System32\smartscreen.exe0000293C
C:\Windows\System32\spoolsv.exe00000C88
C:\Windows\System32\svchost.exe00001D7C
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe00002B44
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe00002874
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe00001998
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe000016EC
C:\Windows\system32\AUDIODG.EXE000020B8
C:\Windows\system32\ApplicationFrameHost.exe000022BC
C:\Windows\system32\MicrosoftEdgeSH.exe000029B0
C:\Windows\system32\NahimicService.exe00000E44
C:\Windows\system32\SearchFilterHost.exe000019C0
C:\Windows\system32\SearchIndexer.exe00001970
C:\Windows\system32\SearchProtocolHost.exe000010B0
C:\Windows\system32\WLANExt.exe00000C44
C:\Windows\system32\browser_broker.exe000028B4
C:\Windows\system32\conhost.exe00000C90
C:\Windows\system32\ctfmon.exe00001500
C:\Windows\system32\dwm.exe0000048C
C:\Windows\system32\fontdrvhost.exe00000444
C:\Windows\system32\lsass.exe00000358
C:\Windows\system32\sihost.exe000013B8
C:\Windows\system32\svchost.exe00001CD8
C:\Windows\system32\taskhostw.exe000004F4
C:\Windows\system32\wbem\wmiprvse.exe00002AF8
C:\Windows\system32\winlogon.exe00000410

Continue reading...
 
Back
Top